State: Texas City: Richardson Clear all filters (7 of 4784 reviews match)

Lowes in Richardson, Texas - Unauthorized Transaction

I bought a dryer online from Lowes in August 2018, they didn't draft my account until mid October. Then yesterday 12/18/18 they drafted my account again. I called Lowes and they told me they need to do research to find out what happened, it may take a few days. Umm you charged me twice for the same item! Its 6 days before Christmas and I have 5 kids. Warning DONT BUY ONLINE WITH LOWES OR USE A CARD WITH THEM
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#1428095 Review #1428095 is a subjective opinion of poster.
Reason of review
Charged my card twice for same item
Preferred solution
Full refund

Lowes in Richardson, Texas - Maybe not the carpets fault....

here is what may be your problem: the carpet under your furniture has not been touched for two years...the rest of the house has been vacuumed 104 have had the same space cleaned twice, all of the above put wear and tear on the carpet...while the protected areas remain basically new.....ITS THE CHANGE OF THE TEXTURE IN THE CARPET that gives it a "faded look" due to the cleaning and daily use process..... look down the hallway and you will notice the wear even more than the rest of the house.... I am not a spoksman for Lowes, but I did install carpet for them for 18 yrs.(retired)...We all will have that same problem when we have to keep a bed or dresser etc. in the same place for a long period of time....I do hope you will enjoy your new home.....tom
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#550608 Review #550608 is a subjective opinion of poster.
when a contractor spends as much as i do at lowes, you would think you would get some kind of discount,break on prices or on a total of over 500.00 every time i ask they say i just missed it by twenty five dollars or just missed it by 50.00 thats bull *** i have a big...
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This was hillarious :)

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#331357 Review #331357 is a subjective opinion of poster.

Lowes in Richardson, Texas - Kraft kitchen cabnits

Just bought 40 thousand of kitchen cabnet self closing at loews, a rep came out they switched all defective doors that were scatched uneven and stain was smeared, sure they replaced them now some doors are uneven scratches and doors still smeared self closing need a little push come on that is a rip off... don't buy kraftsmaid...I'll never have this kitchen done.... Sure they said they would replace I would rather have them refund some of the money + they were recomended by Loews and the best maid product, they told me to just pait over them wow
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I highly doubt that you even make 40,000 a year with that grammar..... "maibe yew shood repante thim" :)


think you should retype this.. i understand you bought some cabinets from loews and they werent the best.

you spent 40 thousand dollars?

on cabinets? a rep came out and replaced all the defective doors.

Then your mad because they didnt replace them and told you to paint over them. you lost me.

oh and for that kind of money i hope you had naked models installing them for you

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#320325 Review #320325 is a subjective opinion of poster.

Lowes in Richardson, Texas - Lowe's Waxahachie TX

Update by user May 27, 2011

My blinds were finally installed after much frustration and stress. They look lovely but I will never use Lowe\'s again for anything that needs installation.

Update by user Apr 28, 2011

Update 4-27-2011

Last night I went in to sign the contract and pay for the blinds.

Once again they could not find our information. My husband and I stood in the store for 1 1/2 hours while 4 people tried to find our info. Finally an assistant manager located it on their *** computer system. Most of the information was wrong including the code for the blinds I wanted and they had someone\'s name entered for our address and phone number that I don\'t even know. All this information had to be re-entered for a third time.

I wanted to walk out after 20 minutes of this but my husband was upset because they would not give us back our $35 we paid a week before to have the contractor come out to measure.

I must say the assistant manager was really nice and I could tell he was as frustrated as we were. I hope the rest of this goes smoothly but I have very little faith now. I know one thing, I will never order anything ever again from Lowe\'s that needs installation.

Update by user Apr 26, 2011

Twenty minutes after contacting a supervisor at Lowe\'s, I was contacted by the company who does the contract work for them- measuring blinds etc. I was given a song and dance story about how I had the same first name as another customer and how dispatch got mixed up and sent someone to her home instead of mine.

I just want to say that I don\'t believe all the fault falls on Lowe\'s in this instance, but maybe they should try and get a more reliable contractor for window coverings!

Someone is on their way to my home now as I type this.

Original review posted by user Apr 26, 2011

I ordered window blinds and was told within 2 days someone would call me to come in and measure the windows, no one called, so 5 days later I went into the store because no one would answer the phone in the window covering dept at the store. They then made a few calls and said someone would call me to arrange an appointment. Today I took the morning off work as someone was suppose to be here at 11am to measure the windows, it's now 2 hours later and no one has shown up or called me. I just spoke to a supervisor who is suppose to find out why their contractor did not show up. I am cancelling my order, this is very unprofessional and not right that somone takes time off work expecting someone to show up for an appointment and doesn't! BAD BAD BAD Lowe's!
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I agree with what you wrote, I think there is the possibilty of so many different people involved in one order that there is a greater chance of an error being made.

Someone finally came out to measure my windows, about an hour after that I got a call from the gal at Lowe's telling me they couldn't find my order on their computer, that another girl had entered it and they just couldn't find it, so I had to give them the info all over again.

I'm really not happy with this whole experience, and unfortunately I am not able to do this type of job myself (disabled) so I thought by going to one of the BIG stores they would have people qualified and professional, I guess I thought wrong.

I just hope when the blinds arrive that everything goes smoothly and they send someone that knows how to properly install them.


I feel for you. Lowe's are the middle man when it come to installation of their products.

Staff schedules are rotated so it's hard to contact the same person that helped you when you came into the store. Basically, you go to the store and give your information to a sales person and he then takes your information (which will be faxed to the installer), charges you a measure fee and tells you that the installer will call you within 48 hours. Now, it's this person's responsibility to give this information to the installation department or fax it him/herself. This person could forget to do this and due to a rotating schedule, he/she could be off the next day or two.

Also, the installer may not be 100% up to par. Really, I would choose this to be do it yourself project or deal directly with an installer.

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#234371 Review #234371 is a subjective opinion of poster.
GE Dryer front load 13 months old heater went out Monday Aug 2nd called for repair wrong number given in extended contract. Got correct number repair will be done Augs 4th 12/5pm good to go so far. Repair man gets here says he has to order the part will be back in...
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I had the same problem w/ Lowe's and my oven. Was w/out main oven for 3 weeks waiting for part sent wrong part first time around.

Fortunately our oven has a bottom drawer that can be used for baking.

I was also double charged for warranty service. Apparently Electrolux has nothing to do w/ extended warranty bought at time of purchase, so after 1 yr when factory warranty expires they send info on extending warranty.

I did not catch this until I called for repair and I was reimbursed $13 for a @180+ contract--what a rip off! :(

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#194915 Review #194915 is a subjective opinion of poster.

Another fraud caes from Lowes?

My wifes exhusband brought a refrigerator for around $1200, when he declared bankruptcy Lowes changed the name on the account to my wifes name.Is this legal? Her name never appeared on the statement before,She never signed a thing that made her a joint card holder,just a card user, they said they dont keep records passed 3yrs and were welcome to persue legal matters if we like, because it will probably cost us more than the $1200 and they dont care, the person on the phone was very rude and arrogant and could not see anything wrong in what Lowes was doing, so everyone beware!
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#122126 Review #122126 is a subjective opinion of poster.

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Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
(800) 445-6937
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