State: Texas City: San Antonio Clear all filters (11 of 4791 reviews match)
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NE San Antonio IH35 Lowes - I simply cannot understand why they let dogs in the store. This isn't a kennel or dog park. They *** and crap everywhere. Fix your insecurity issues and leave them at home. Lowes employees, says something. If you don't mind cleaning up the...
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2 comments
Anonymous
#1536952

Can't say that I have seen a poorly behaved dog in a store. You will see far more children making more of a mess and behaving poorly in stores. Perhaps it's intolerant people that need to be banned from stores rather than well behaved pets.

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Review
#1325610 Review #1325610 is a subjective opinion of poster.
Reason of review
Poor customer service
I bought a lot of appliances from Lowe's like a Riding Lawn mower, stainless steel stove and refrigerator, top load washer and a weedeater, bought like 3 years warranty on all and when I have an issue with my stuff and call to report something wrong they can't find me...
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Review
#1169276 Review #1169276 is a subjective opinion of poster.
Reason of review
Warranty issue
5.0
Details
This review is just on the process of calling on Lowes to install a replacement HVAC in my 2-story 3200 plus sq ft house. Process went very smoothly. Air Clinic was the subcontractor. Peter, Sunny and Austin from Air clinic did the installation in a quick and...
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Review
#1132536 Review #1132536 is a subjective opinion of poster.
Pros
  • Professional customer service
Reason of review
Good customer service
3.4
Details
Lowe's lures consumers into buying major appliances and does the bait and switch on delivery dates. This has happened to me twice now, and I've detected a dangerous pattern. After paying and waiting a week or two until my delivery date, Lowe's calls and says there's...
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1 comment
rollo2016
#1165018

Perhaps it's just that particular Lowe's location. I have never had a problem and in fact buy all our appliances at Lowe's.

Review
#855003 Review #855003 is a subjective opinion of poster.
Reason of review
Order processing issue
Preferred solution
Stop lying about delivery dates. You lost me as a customer, but there's still hope for others.

Lowes Warranty Review

1.5
Details
We bought a Kobalt mower from Lowe's. We started having problems with it about 3 months in, and it quit working about a year after we got it. Supposedly there is a 5 year warranty on the mower, yet Lowes refused to even issue us store credit, even though this is a Lowe's specific product. Lowes refused to even stand by their own brand and honor their own warranty.
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Review
#702858 Review #702858 is a subjective opinion of poster.
Reason of review
Warranty issue
1.4
Details
Purchased an outdoor patio table and chair set online. I was notified later that they no longer had that deal so I would have to purchase something else. Of course they offered nothing comparable to the quality nor price that I had originally purchased. They wanted...
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5 comments
Anonymous
#948142

bought an "in stock" item ($289) that needed to be installed. paid for it.

(vanity top for bathroom vanity)

the installer called me a few days later saying its not available anymore.

they have the same thing - same size and color - but with a slight different edge to it for $699.

i feel like its "bait and switch"

i get how its probably not; i just wish the web site was updated. we are not buying the new thing.

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Review
#544680 Review #544680 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
fold

Lowes - Product Delivery Review from San Antonio, Texas

Ordered product they told me they would contact me by phone went 5 days after estimated delivery to store to see if it was in they barely got to it once I was in person told me to wait 8-10 days gave it 20 just to be sure I called they said 2 more days that they had it on their paperwork that it was on the way so I go once again to store in person because I didn't get a single call they ordered the wrong $‼️❗️‼️So all that for nothing. Ended up getting product sooner at Home Depot. Thanks for nothing!!!!! They can at least keep in contact with the customer so they won't have to baby sit the employees on who's getting what and wheeeeennnnn
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Review
#519196 Review #519196 is a subjective opinion of poster.
Our home was broken into so we ordered stronger doors and locks along with installation services. It took a month to special order the back French Doors. The installers found some parts missing in the locking mechanism but managed to get it somewhat installed. I...
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1 comment
Anonymous
#796913

Next time hire a professional. Would you buy a tuxedo from Target?

Review
#479954 Review #479954 is a subjective opinion of poster.
Loss
$500

Lowes in San Antonio, Texas - Worst experience ever!

Bought top of the line Samsung Washer from lowes with the extended warranty 12 months ago. Of course the manufacturer warranty is expired so have to deal with endless calls, *** appliance repair company not showing up, ordering endless parts, wasting my time and so far three work days.I am so frustrated at this point with lowes and the way they make you waste three days of unnecessary service calls before them deem something unrepairable. The service companies they contract with are the cheapest possible and here in the San Antonio area they have no idea what they are doing.Today is day three of waiting for an incompetent repair guy and wasting 1.5 hours on the phone yet again with Lowes.I will never purchase ANYTHING from lowes again-canceling my credit line as well.
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3 comments
Anonymous
#699430

Lowe's extended warranty protection program (the Lowe's Advantage) is only an advantage to Lowe's. They take your money and run.

You are the fool at the great disadvantage.

Never purchase an extended warranty from these crooks. Run the other way fast.

Do not buy an appliance from Lowes either.

twowilies
#608282

WOW, You both are complaining about improper/inept service! Can't blame you for your complaints, BUT it's like complaining about the dealership that you bought your car from about the service that you received at the quick lube.

Valid complaint wrong people. Complain to the service provider, NOT THE PEOPLE THAT YOU BOUGHT YOUR EQUIPMENT FROM.

Anonymous
#593550

You are RIGHT ON with your complaint! My spouse and I bought a "top of the line" SAMSUNG dryer and have headaches with it from the get-go.

Lowe's so-called "Customer Service Advantage" department is a TOTAL joke with incompetent and rude SUPERVISORS. . . .to-boot!

They could care less about your complaint and do NOTHING to preserve a relationship with an OUTSTANDING customer. For now on it's SEARS or Home Depot that gets our "major appliance" purchases. At over 60yrs old, my spouse and I have had more HEADACHES with Lowe's than with any other company! Thanks.

. . .but NO thanks!

Good-bye LOWE'S!

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Review
#373236 Review #373236 is a subjective opinion of poster.
Loss
$500

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes Questions

Lowes in San Antonio, Texas - Lowe's extended warranty sucks

I bought a kitchen-aid dishwasher in september 2007 and has gone out at least 5 times in the last 2 years. 4 times during the extended warranty period. 3 times this year and cannot seem to get any fast service. in two years the machine has been out of circulation 8 weeks because of run arounds. i cannot get them to replace the dishwasher nor get it fixed in a timely manner. i was promised that service soulutins would call me and never did. i was told a supervisor would call me twice and never did. I finally talked to a supervisor (stacey) snd she said they could not do anything but send a technician next week
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2 comments
Anonymous
#114070

I also purchased an extended warranty from lowes. Our washer has been tore up for 4 weeks now.

They keep jacking us around. Thinking of painting it a lemon color and sitting it in their parking lot with a sign reading"ask me about Lowes extended warranty"

Anonymous
#113392

I am sure it was their intention to sell you an extended warranty you did not understand - doofus. they made you pay the extra money, right.

service solutions is the contact for repairs - not Lowe's. And , oh yeah, if it has to be repaired more than 3 times during that warranty period - you get back what you paid for the dishwasher.

Wow, now that was difficult. In the future you might "ask" what yo are paying extra for.....

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Review
#166183 Review #166183 is a subjective opinion of poster.
Loss
$628