State: Texas City: Schertz Product: Lowes Customer Care Clear all filters (1 of 467 reviews match)
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Typical *** service we've all come to expect from Lowes

1.6
Details
HOW IS THIS COMPANY STILL IN BUSINESS? Placed order online, waited several hours ( I should have gone in a shopped for it myself, but figured since they offer a service I should try it out.) Big mistake. Called local Lowes they were more than happy to cancel my order since they were so busy. I drove to the store to find out why my online order still shows in process and validate the *** claim they were busy. Sure enough, empty store with employees standing around talking and conversing with each other. No concerted effort to offer any assistance or acknowledge any customer in the store, there were about 15 of us in the store. That's not busy by any standards. Left and drove 28 miles each way to The Home Depot to get fulfill my needs. FYI - they never canceled the order so I was double charged. Pathetic experience. DO NOT GIVE THIS COMPANY YOUR MONEY. Apathy should be painful - ie closing stores and people losing jobs when they don't provide a quality service.
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Review
#1055895 Review #1055895 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • That they are close
Cons
  • Rude customer service associate
  • Have never had worse
  • Overall lack of organization
Reason of review
Poor customer service
Loss
$80
Preferred solution
Replace your GM with someone that understands the value of customer service. Retrain or replace your department managers until they understand their existence is paid for by customers, not a charity or entitlement.
Tags
  • Lowes Does not Care About Customer

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts