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I went to the lowes store in tyler texas several times to talk about installing carpet in my new home. Everytime there was no one there who could help.. Or anyone who seemed interested to help.. I felt like a bother ! Finally a man took our phone number and said they...
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1 comment
Anonymous
#1393942

"Everytime there was no one there who could help..

Or anyone who seemed interested to help.."

Behold the result of corporate cost cutting. Lowes like many other corporate entities cut pay and hours.

It's no wonder people aren't treating you the way they may have back in the day when they were treated like real people instead of numbers on a spread sheet.

Your demand for cheap everything is fueling this.

You can say you're going somewhere else but it's the same thing everywhere.

The friendly older dude has been run out and replaced by a younger, cheaper person who doesn't care or was jaded to the point where he will only give service up to the value of his salary. Go beyond isn't rewarded these days nor should it be expected.

Review
#1133555 Review #1133555 is a subjective opinion of poster.
Reason of review
Poor customer service
1.5
Details
Their website states they can deliver lumber AS SOON AS TOMORROW - this is not true, 3 orders in a row I have been told they can not deliver for up to a WEEK after the order. The Lowe's 1-800 # told me it was my fault , I should have read the terms and...
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Review
#1058716 Review #1058716 is a subjective opinion of poster.
Cons
  • Customer and delivery service
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Bad Product Delivery
2.3
Details
Lowes - Lowe's refuses online fulfillment, changes web site while I'm on phone with corporate customer care
Lowes - Lowe's refuses online fulfillment, changes web site while I'm on phone with corporate customer care
Lowes - Lowe's refuses online fulfillment, changes web site while I'm on phone with corporate customer care
Lowes - Lowe's refuses online fulfillment, changes web site while I'm on phone with corporate customer care
Lowes - Lowe's refuses online fulfillment, changes web site while I'm on phone with corporate customer care
Lowes - Lowe's refuses online fulfillment, changes web site while I'm on phone with corporate customer care
cust id 1963692 10/24/2014 Today my wife and I went to Lowe's to get some tools and look at tool chests. Standing in the store we check online and see this deal on a Kobalt chest, item #351117 and see they have one remaining in stock. We checked the aisle but didn't...
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Review
#550279 Review #550279 is a subjective opinion of poster.
Pros
  • Product
Cons
  • Bait and switch
Reason of review
Poor customer service
Loss
$269
Preferred solution
Deliver Item #538547 (formerly Item #351117), in good condition, to my home for $268.99
Tried to purchase items from clearance email rec'd from company. following email exchange w/ their c/service: Rec’d email clearance offer today. Shopped, added items to cart. Two attempts to check at approx. 0800 hrs CDT U.S. using Lowe’s credit card failed. Error...
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Review
#452709 Review #452709 is a subjective opinion of poster.
I cant help but notice the trend that Lowes in Nacogdoches Tx has taken. They have decided to hire individuals to up their diversity instead of people who are friendly and want to work. Why is it when I go to check out at this particular Lowes I am not greeted or...
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4 comments
Anonymous
#547573

Lazy porch monkeys,,spear chuckers,,

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Review
#335923 Review #335923 is a subjective opinion of poster.

Lowes in Tyler, Texas - Vietnam Vets get screwed again!!!

I went to Lowes to get their so called Veterans discount and was told my 43 year old VA card was no good nor was my DD-214. So I tried The Home Depot. No problem. After spending thousands of dollars over the years at Lowes, I can can see there are only interested in my money and not my service. I Hsve watched my fellow Vietnam Vets get the short end of the stick for years and I'm sad to say it's still happening. America still wants to forget us. I'm sure going to forget Lowes.
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8 comments
Anonymous
#539712

Do you get 10% off gas? New car?

Why building materials?

Did you join the military to get $.19 off of a 2x4? Ridiculous

Anonymous
#539707

Quit friggin whinning you little ***

Anonymous
#525270

Lowes no longer considers a Vet’s DD214 as 'acceptable' proof of getting a 10% discount. Now - you have to be retired, active duty, or disabled vet - and have a Picture MILITARY ID to prove it.

So for all of us who served in the 'Nam and every other *** hole in the world, and didn't do 20 years or was disabled, Too bad! They will not give you a picture ID. I was forced to Nam and the ones who went to Canada was pardon by our presdent. I was spit at, called a babby killer and was forced to change my uniform after returning to the state for my safty.

How many Active Duty people have spent their entire career in the states?

Oh, they do allow vets discount on three holidays..........like, I can wait till Veterans Day, Memorial Day, or the 4th of July to buy a new appliance. I raised *** about their NEW policy! Obviously, a new policy made up by some office pogue who has no clue, and doesn't give a *** what real vets have been through!

Anonymous
#508840

I just retired from the military and now work at Lowes in delivery but had to learn the register for three days. I know what a dd214 is and a va id but people who weren't in the military oftentimes have no clue and since your id doesn't look like the sample one their register book they don't want to get in trouble.

From one vet to another, I appreciate your service. Next time elevate it to a manager and they will probably honor it

Anonymous
#491830

And yet, I see our store continually bend over backwards to give unwarranted "deals" to slumlord landlords and property owners all the time! But let someone who actually gave a good portion of his life defending this country TRY to get even a meager legitimate discount and it's "katy bar the door" time! Really sad.

Anonymous
#490223

thank you for your service! please shop at a locally owned store, introduce yourself to the owner and let him know that you are pledging your loyalty to his operation and see what happens.

No policies needed, not a corporate envrioment where employees cant make a on the spot decsion for a customer.

Its not the fault ofthe big box stores, thats just the way that they are designed to operate. Shop local!

Anonymous
#489577

Ah soh! You American kill my gleat glandfaddah!

He vietnam! *** American.

Anonymous
#489576

Hello. First of all, thank you for your service. I have a lot of respect for all veterans. You guys don't get anywhere near what you deserve.

I believe Lowes official policy is to only give the discount to active and disabled military personnel. I work at Lowes at nights, and I take care of any veteran that shows ID. My store is fairly lax about the policy.

Some stores, however, are not. Some people don't wanna risk losing their jobs for a couple of dollars. I believe Lowes does need to change the policy to cover all veterans. As far as I know, Depot has the exact same policy as Lowes. It's probably a lax Depot and a strict Lowes.

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Review
#321753 Review #321753 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Tyler, Texas - Lowe's Sucky Customer Service

I went to Lowe's earlier today to get a box of ceramic wall tiles. I try going through the Self Checkout because my 2 year old was being a nightmare and I didn't want to wait in line. I picked up the HEAVY box (80 tiles) out of my cart, and the scanner scans the wrong barcode, so it says 'Unidentified Item'. There is an employee monitoring the self checkout lanes and he is standing there talking to a friend. He looks at me standing there several times before I finally had to ask him to come help me. He picks the box back up to scan the right barcode, then pretty much DROPS the box on the floor. You could hear at least 10 tiles breaking. He looked at me and said "Whoops, guess you better go get another box" and walks off! He also told me to take the broken box back with me and put it back on the shelf. The tile aisle is in the VERY back of the store. Of course didn't take the broken box back with me and it was still sitting on the floor when I got back up to the front of the store with the new box of tiles, and he was standing there talking to his friend again. If I wasn't so in a hurry to leave I would have asked to speak with a supervisor. He should have been the one to get me a new box, or at least paged another employee to do it. That behavior was extremely rude and I plan on making all my purchases elsewhere.
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Review
#312282 Review #312282 is a subjective opinion of poster.
Loss
$13
Don't ever apply for a position at Lowes in Ruston Louisiana. There Human Resource Manager is a racises againsdt whites. My son was told he had a position, full time at this store. Over the course of two and a half weeks he was drug tested twice, given a name...
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Review
#301740 Review #301740 is a subjective opinion of poster.
I found a jacuzzi that someone had special ordered in Lowes in Jonesboro, AR, that was marked way down because the customer didn't take it after it came in. I decided to purchase the jacuzzi and asked a employee to help me get it to the checkout desk. The boy was...
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3 comments
Anonymous
#365219

i work at lowes and thats pretty messed up. You should have stood up for yourself a little more.

I wouldnt have left.

You should have told them what you overheard. Ive never run into that problem the 6 years i have worked customer service.

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Review
#242162 Review #242162 is a subjective opinion of poster.

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions

Lowes Is The LIAR

I was LIED to by lowes, they said if i would pay a certain amount that I could save 200.00 dollars by paying off early. I did it and now the bunch of CROOKS say i still owe the 200.00. LIAR LIAR LIAR. I hope they enjoy the money cause they won't get anymore from me. I LOVE HOME DEPOt I just got my new credit card in the mail. Off to HOME DEPOT. Lowes LIES LIES LIES LIES LIES LIES LIES LIES LIES LIES LIES LIES LIES LIES Oh did i mention that LOWES LIES like a dog?
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Review
#214424 Review #214424 is a subjective opinion of poster.