Not resolved
Diversity of Products or Services
Price Affordability

I bought laminate floor , and thought I bought header boards that matched the floor , when they come to install they didn't have header boards with the order , so instead of keeping our old header boards they broke them , now magically we have to pay more in cash to get the header boards we wanted to begin with , when we could have used our old ones , then they didn't give our 12 month same as cash on our bill and tried to give us late fees to pay , I have been to the store 3 times to have this refunded and rebilled and they still don't have it right ,,,, 3 TIMES , THEY DONT EVEN MAKE IT EASY TO BUY FROM THESE HALF WITTS , THERE CUSTOMER SERVICE LINE IS A COMPLETE JOKE , THEY LIE AND SAY THEY CANT DO THINGS LIKE CAL A STORE , WELL WHEN YOU ASK FOR A MANAGER ,, AGAIN MAGICALLY THEY CAN HELP YA ,, COMPLETE JOKE THE WHOLE COMPANY , I WILL TRY HOME DEPOT FROM NOW ON ,,

Reason of review: Poor customer service.

Monetary Loss: $250.

Preferred solution: Let the company propose a solution.

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