We ordered a refrigerator and scheduled a delivery for 02-06-2010. We were told someone would call the day before to give us a time frame for the delivery.
NO ONE CALLED. On 02-06-2010 we were told someone forgot to schedule the delivery. Lowe's has a delivery policy and advertising that says FREE NEXT DAY DELIVERY, FREE HAUL AWAY. The delivery was not scheduled for the next day as advertised.
The delivery was never made and were told we would have to wait for the next delivery date the following week.
They should suffer consequences for FALSE ADVERTISING and EXTREMELY POOR CUSTOMER SERVICE.
Product or Service Mentioned: Lowes Delivery Service.