Port Dover, Ontario
Not resolved

Under a warranty we got a new door back in 2013 and now we have a warranty and we noticed that the door is not a fiberglass door but instead a steal garden door .spoke with them and told them have a warranty but also about it not being door they were to order ,and now I had said if we can't fix this issue I see about a court fileing against them and now they will not work with us door cost us 5000.00 and we get treated like *** by them .this is dead wrong not sure why anyone would treat us this way..

Product or Service Mentioned: Lowes Warranty.

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If it's under warranty, they should honor it, lawsuit or no lawsuit.

This speak volumes of Lowe's Customer Relations - maybe they should go back to school and take CustomerService 101 course.

Everyone who posted comments, it's easy to judge when you are not in the same shoes...

wait til this happens to you. See you then.


lol threatening to sue and you wonder why they won't help you? you should feel like *** but it is not dead wrong of them to not help you after threatening to sue. like the other poster said you threatened to sue they called your bluff.


How have you determined this is a steel door and not fiberglass? Most people wouldn't know the difference between a smooth fiberglass and a steel door by looking at it.

I expect by the looks of your post they had a hard time understanding what you were talking about and you turned into a hot head threatening to sue. Not a very good way to get someone to help you.


It's pretty easy to tell the difference between a fiberglass door and a steel garden door, no biggie


You blew it. Mention lawsuit or lawyer and they shut you out.

With good reason. If you are threatening legal action, anything they do or say could harm them.

So, they just wait for your lawyer to contact their lawyer. They called your bluff!