Bought a troy bilt snow blower last winter. I used the machine apx.
6 times. Following mfg. instructions i ran it out of gas for the summer.Upon learing we were to have a large snowstorm i filled with new gas and proceeded to start. While attemptting to start the recoil rope broke.
Ithen called lowes to return/repair unit. I was told it would be sent out for repair. I then recieved over a foot of snow. No snow blower.
I then called about status and was told after they had it for two weeks that the parts are back ordered from china and it would be at least a couple more weeks before they would recieve the parts. I just got another 4"of snow glad i bought a snow blower. E-mailed lowes to complain and they had the same store that i bought it from call me to basically tell me it is what it is maybe it will be back in a week or two.
More snow coming on monday .next time i will use the money to hire someone instead of a buying from LOWES. thanks for the great customer service