Owensboro, Kentucky
Not resolved
1 comment

I took back two boxes that were not used on a lowes install job. I took the bill that had the tile charge on the statement.

I waited for over an hour with a guy named Jon at lowes Owensboro service. After waiting and not saying a word he said that he wasn't sure how the charge got recorded. I have spent and paid more than $10,000 in the last 3 months for home improvements. I was treated bad and will never buy from lowes again.

Really incompetent return. I ended up leaving the tile without getting a return that I was untitled to. The tile was in the total price and was ordered buy contractor.

So lowes told me how much tile was needed. That is the worst service I have ever had at a retail store.

Reason of review: Poor customer service.

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If you arent the contractor, then you arent entitled to anything. They can't refund a bill that hasnt been paid, especially if you aren't the company who bought it.

Your contractor and only your contractor can return it. Common sense.

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