The sales guy told me I would be covered 24/7. I bought the plan on his word and could not read the agreement in the store.
My refrigerator broke. Was on phone for almost 1 hour with bad English. They told me they would expedite and call back that day. No one called.
I had a tech fix the next day that I payed for. I called to place a complaint and nobody contacted me back. Called again and Lowes said someone tried to contact me over 1 week later. Why so long?
They had pre-written responses to my questions. They would not reimburse me for the repair parts or labor. Wasted about 3 hours total on the phone.
What did I pay for? Very dishonest.
Product or Service Mentioned: Lowes Protection Plan.
Reason of review: Warranty issue.
Monetary Loss: $480.
Preferred solution: Let the company propose a solution.