I have experienced Lowes' customer non-service for 15 years or more. Started with being completely ignored by every employee who passed me, so 86 Lumber got my order for materials to build a storage shed in my back yard.
Since then, virtually every time I go into a Lowes store, the employees have many things to do - but none of them have anything to do with making sure my needs are being met. Today was the same, and was my last trip to a Lowes store. Home Depot employees are actually helpful and actually interested in making your shopping trip a good experience. Maybe Lowes should try that approach sometime.
They also don't provide a way to communicate to their customer service people thru their website.....at least no way that I could find. Could it be that they prefer not to hear our thoughts & opinions?
Product or Service Mentioned: Lowes Customer Care.
Reason of review: Poor customer service.