Division No. 6, Alberta
Not resolved
Diversity of Products or Services

Update by user Sep 21, 2015

Forgot to add that for 6mths, I tried to get in touch with their corporate customer service. No one was ever available, and they'd send me notifications that they called me but nobody answered. Every time I called them back, the person was not available.

Original review posted by user Sep 21, 2015

It was 2yrs ago. I was redesigning my basement and invested about $20,000, half at Lowe's and half at Home Depot.

Was visiting these stores at least twice a week, for several months. Towards the end of my current project phase, I went to return the extra supplies I didn't use. Home Depot never gave me any hassle. Lowe's, on the other hand, accused me of "getting for free" (aka stealing) a TWELVE FOOT LONG baseboard since I didn't have a receipts and mostly paid cash for my purchases.

The store manager treating me as if I was a thief and denied me any refund. I left the baseboard on the floor, lost $15.79 and to date, this is the most upsetting experience I had in a store in my entire life. I probably spent an extra $7,000 to finish my project.

Because of disrespecting me and making such accusations, they didn't see a extra cent of it. I avoid that store like the plague now.

Reason of review: Poor customer service.

Monetary Loss: $16.

Preferred solution: Let the company propose a solution.

  • Lowes Very Poor Customer Service
Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

No there is not more to the story, Mr Anonymous.


For returns without valid receipts:

In most instances, your receipt can be retrieved by using the original credit card, chequing account number, or by your phone number.

In-store credit may be issued for the item's current selling price.


I bet there is more to the story. The simple solution to hassle free returns wherever you shop is to have your receipt when you make the return.