Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

I've spent near 100k at opelousas, la. Lowes....

30k in last 6months. Today i returned an unopened mailbox not unusable at newest home... I wasnt offered refund to my LAR or cash but was given a store card that i had to show drivers licence number to use..

cashiers were baffled when i asked customer service i was tild it was because of thievery and that i shouldnt be offended in a snotty reply. Im takibg my bussiness from this kinda treatment.

Product or Service Mentioned: Lowes Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

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Did you leave out the fact that you didn't have a receipt? Most retail stores will only issue store credit for the lowest sale price the item had sold for.

They ask for the ID to put you in a data base of no receipt returns. When you exceed a certain number of returns without a receipt they will no longer accept returns without a receipt. Yes, this is to deter theft.

Honest people need to accept that they could refuse returns without receipts altogether and be happy they get anything at all back. The moral of the story is to bring your receipt with you when you want to return items.

to Anonymous Opelousas, Louisiana, United States #1327577

I didn't leave out point that i have commercial charge account that would have product on it.. if she wouldnt have jumped to conclusion because i wasnt in work clothes.

to Anonymous #1327623

So you would expect the store to take the tine to go through their records of your 100K worth of purchases to find a receipt you didn't want to take the time to bring with you. Your next post would be about how long it took to process the return, not to mention the people behind you that you made wait because you were too lazy to find your own receipt.

to Anonymous Opelousas, Louisiana, United States #1327579

And please try keeping 40k of receipts from last few months of twice a week shopping handy.

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