On Memorial Day my wife and I decided to go shopping for a long awaited home improvement to replace our entire kitchen and flooring for the first floor in our home. In other words we are starting to remodel our home.
We walked into the Lowes Robinson Town Center store near Pittsburgh, excited over the prospects of what we could do, and check book in hand. That is until we met Bob in the kitchen area. Who was introduced to us as the Kitchen and Flooring Expert. He was not only condisending, but he was rude.
He treated us like we were dumb and was less than helpful. I am no EXPERT when it comes to home improvement. That is why I went to Lowes. My wife and I were with my inlaws.
My father in law is a stroke victim and we brought him in his wheel chair. Did he think we weren't serious? He treated us like ***! We all felt so put off by this man's treatment that we walked out of the store after he decided to take a personal cell phone call.
We will be taking our business somewhere else. Its a shame. We were prepared to do a one stop shop for our needs. We also plan on replacing the upstairs bathroom this year.
Lowes will not be an option. We will be visiting the Home Depot this week. I am certain they will want to do business with us. With today's economic climate, it amazes me that people in business allow their employees to behave this way.
Too bad the show "Undercover Boss" hasn't been in to that Robinson Store. In the meantime, I tried calling the Lowes store to voice my displeasure. I called 3 times for a manager, only to have it ring forever.
Companies like this do not deserve my business. Bad service all the way around!