Milwaukee, Wisconsin
Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy

We purchased an upright freezer. The handle was slightly bent, but they offer us a few bucks off so we agreed to purchase it anyway.

The next day the freezer arrived and was clearly damaged far more than what it was in the store. The delivery driver explains that the freezer took a tumble while in the truck. He then offered us an additional discount in order to accept it as is. We refused.

We contacted the store manager and was told we would receive a new freezer the following Friday. To our surprise (our dad waited for the delivery) we came home to the very same freezer that had clearly been patched up and painted over, the same damage to the handle was there and the same dents (that they could get out) were there. Of course when we contacted the store in complete disgust no one knew what we were talking about. They're willing to offer us an additional discount (we told them no on Sunday so why would we change our minds on Friday?) and a warranty ($70) to just keep the damaged freezer and forget they tried to pull a fast one on us.

We are sickened at the way this company handles business. We destroying our credit card and will never do business with Lowes again.

Reason of review: Damaged or defective.

Monetary Loss: $550.

Preferred solution: Let the company propose a solution.

Lowes Cons: Getting the run around from the customer service office, Store knowingly sticking us with a defecive product.

  • Delivery nightmare
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