We purchased an upright freezer. The handle was slightly bent, but they offer us a few bucks off so we agreed to purchase it anyway.
The next day the freezer arrived and was clearly damaged far more than what it was in the store. The delivery driver explains that the freezer took a tumble while in the truck. He then offered us an additional discount in order to accept it as is. We refused.
We contacted the store manager and was told we would receive a new freezer the following Friday. To our surprise (our dad waited for the delivery) we came home to the very same freezer that had clearly been patched up and painted over, the same damage to the handle was there and the same dents (that they could get out) were there. Of course when we contacted the store in complete disgust no one knew what we were talking about. They're willing to offer us an additional discount (we told them no on Sunday so why would we change our minds on Friday?) and a warranty ($70) to just keep the damaged freezer and forget they tried to pull a fast one on us.
We are sickened at the way this company handles business. We destroying our credit card and will never do business with Lowes again.
Reviewer is in unhappy mood. This person stated that there is a room for improvement of getting the run around from the customer service office and store knowingly sticking us with a defecive product. Please immediately contact the author of this review to discuss damaged or defective of frigidaire refrigerator and associated monetary loss in the amount of $550. Lowes needs to offer any options to resolve the issue according to poster's claims.
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