I recently received a under ground fence for my three dogs since we were moving and had to way to contain our dogs. After talking to many people that said the fences didn't work that great i decided to take it back and just exchange for a 10 x 10 kennel.
When i took it back the lady said that she couldn't take it back without a receipt because it was a high priced item. I explained to her that i got as a gift and did not have the receipt. She then said that i better call whoever gave it to me and get the receipt. I ask her what made this item a (high dollar item) and she couldn't tell me just kept saying i needed the receipt.
I ask her if there were certain items that have to have a receipt did the cashiers remind customers of this? She said it wasn't Lowe's job to tell all the customers and they should have ask!! about the return policy....I kept trying to get an answer on what made this item special that i had to have a receipt only to get know where. Then a lady manager butted in and told me that they (not Lowe's) have the right to decide if they need a receipt ??
I have never been treated like this before at Lowe's and can assure it want happen again !!. I thought managers were suppose to help with the issue in this case she just made it worse.
Poor Training and poor leadership leads to this. Oh and the problem with hiring individuals that shouldn't be in customer service!!
Product or Service Mentioned: Lowes Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $300.
Preferred solution: Let the company propose a solution.
Lowes Cons: Help from employees.