5720 S Broadway Ave, Tyler, TX 75703, USA
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Their website states they can deliver lumber AS SOON AS TOMORROW - this is not true, 3 orders in a row I have been told they can not deliver for up to a WEEK after the order. The Lowe's 1-800 # told me it was my fault , I should have read the terms and conditions...."I'm sorry you failed to read the terms and conditions" MAYBE YOU SHOULD STOP MISLEADING YOUR CUSTOMERS!

Once, they said it couldn't be delivered so I offered to pick it up instead. They refunded my delivery fee - after spending about 1.5hrs driving to a friends to borrow a trailer, I get a call from Lowe's saying the delivery was on its way - make up your mind people!

Twice, they called and told me the delivery driver called in sick - but 2 hours later I see my neighbors up the street getting appliances delivered.......FROM LOWES Third, this time the delivery team is backed up for a week and a half..... The store was nice enough to refund my delivery fee the first two times, but today being the THIRD instance and not being able to get my lumber for 9 days after ordering I am done doing business with this Lowe's.

Product or Service Mentioned: Lowes Express Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Let the company propose a solution.

Lowes Cons: Customer and delivery service.

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