Update by user Nov 03, 2018
I believed they have violated the Home Improvement Practice Regulations found in the New Jersey Administrative Code at N.J.A.C. 13:45A-16.1 et seq. In multiple instances.
Original review posted by user Nov 02, 2018
Do not use Lowe’s service for anything at the Holmdel location. You will regret it. They use subcontractors who are not Lowe’s employees and Lowe’s has no control of their own subcontractors. They do not control over there own sales representatives who do not follow through on what they say. I am also investigating the Lowe’s company policy and on home improvement and whether the violation the Home Improvement Practice Regulations below and consumer protection laws.
I believed they have violated the Home Improvement Practice Regulations found in the New Jersey Administrative Code at N.J.A.C. 13:45A-16.1 et seq. In multiple instances. (See below for details)
The requirements of the New Jersey Consumer Fraud Act, N.J.S.A. 56:8-1 et seq. (the “Act”) and the Home Improvement Practice Regulations found in the New Jersey Administrative Code at N.J.A.C. 13:45A-16.1 et seq. (the “Regulations”), place obligations on contractors and protect consumers when it comes to home improvements. Contractors should be aware of these provisions in view of the potential costs of non-compliance, and homeowners should familiarize themselves with these provisions prior to undertaking home improvements. Generally, the Act protects consumers from unconscionable commercial practices such as fraud, misrepresentation, and deception by persons involved in the sale of goods and services, including home improvement contracts.
The Act defines contractors as persons engaged in the business of making or selling home improvements, and requires all contractors to be registered with the State of New Jersey. Contractors doing home improvements, defined as all construction work that is not construction of a new residence, are also subject to the home improvement practices regulations. Contractors must comply with the Act and the Regulations, or risk costly litigation and monetary penalties. In many cases, a violation of the Regulations, such as failure to provide a written contract, constitutes a per se violation of the Act and may subject the contractor to triple damages under the Act.
The home improvement contract between the seller/contractor and the consumer/homeowner sets forth the rights and obligations of the parties with respect to the home improvements being performed. Pursuant to the Regulations, all home improvement contracts in excess of $500, and all change orders of such contracts, must be in writing and signed by the parties. Failure of the contractor to provide a written contract or change order is automatically a violation of the Act, and the homeowner need not prove that the contractor intended to violate the Act. Under the Regulations, the written contract must clearly and accurately, and in understandable language, set forth the terms and conditions of the contract, including the following:
A detailed description of the work to be done and materials to be used.
· A start date and an end date.
· The total price to be paid by the homeowner, including finance charges.
· The legal name and business address of the seller or agent who negotiated the contract for
· A description of any mortgage or security interest to be taken in connection with the sale or
financing of the home improvements.
· A statement of any guarantee or warranty with regard to products, materials, labor and
services made by the contractor.
Product or Service Mentioned: Lowes Sales Representative.
Reason of review: Lowe’s policy and whether the violated Nj law..Home Improvement Practice Regulations found in the New Jersey Administrative Code at N.J.A.C. 13:45A-16.1 et seq..
Monetary Loss: $100000.
Preferred solution: Let the company propose a solution.