I bought a Soleus Air dehumidifier from Lowe's in July '13 that did not work when I tried to run it in May '14. The manufacturer has a one year warranty and says they will work with Lowe's, who no longer carries the brand, to arrange a reimbursement for the nonfunctioning dehumidifier if I take it back to the Lowe's where I got it and have then call the manufacturer.
Lowe's refuses to call the manufacturer and basically said it was my problem since I didn't purchase their extended warranty (two different people said this several times about the extended warranty sold by Lowe's). I didn't get the extended warranty because I knew the product was warranted for a year by Soleus.
Lowe's did not tell me they would not help me get that refund if I did not buy their warranty. The store is in Hadley, MA.