I ordered some things online to be picked up at the store closest to me. The online site clearly stated the items were available at that location.
When I went to pick up the items, I was told that the items were at a store more than 20 miles away.
What an assumption for the company to make that I'd be able to get to that other store I had already had to go to another company to get part of what I needed for my project because Lowes wasn't accommodating enough to help me cut the PVC I required into the lengths I needed. This was the last straw for me and I will be giving my business to the other companies in my area be they big box or the small independent hardware stores.
Product or Service Mentioned: Lowes Customer Care.
Reason of review: Poor customer service.
Preferred solution: A change in their policy for online pickup. If the item(s) are not available at the store requested, the customer should be contacted to decide what to do..