Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

I had requested a bid on a carpet install..the Representative came and measured, left and would get back with me with a bid. I never recieved a call.

After numerous calls requesting my bid. After 2 weeks I was given a bid. At which time I was assured my representative would be there. To no avail they were not there at the time they said the would be.

I called voicing my opinion on their unprofessionalism and was assured someone would be there at the alloted time agreed on. Again no show after waiting an hour and the Manager trying to contact said employee.

After leaving I was called by employee apoligizing once again and began to tell me he would reduce the quoted purchase which I angrly refused. I have been a loyal patron of Lowes but from here on out I will never purchase or recommend to anyone to shop at your stores.

Product or Service Mentioned: Lowes Carpet Installation.

Reason of review: Poor customer service.

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