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I paid for a frig with free installation (as advertised) &;;;;;;;;;; paid for hauling away my old one. The delivery men came & refused to install the frig or haul away the old broken one.

Argued & argued that it wasn't their job & I should call Lowes back. Wound up with no frig and still waiting to hear from store manager who I was told would call me. This is the 4th time the delivery time will be changed (because of them - not me) and I don't know if any installation & haul away will ever occur. Upsetting beyond belief in the middle of extreme heat & Covid.

I can never reach the store directly calling for hours and hours. I can only get through to customer service who refers me back to them.

Product or Service Mentioned: Lowes Refrigerator Installation.

Preferred solution: Deliver product or service ordered.

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Lowes excels at talk but no action

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