Albuquerque, New Mexico
Not resolved
Customer service
Layout of Store
Product or Service Quality

I purchased a evaporative cooler control off the shelf as new and got a used item hat had been returned. The person that put it back on the shelf as new should be FIRED immediately.

It's hard to believe this place is that devious and CORRUPT. I intend to visit the store tomorrow and make such a scene that they will never forget. I have to drive over 40 miles to return this product and all they can say is that they are sorry.

This is evil big business preying on unsuspecting customers with no regard for the inconvenience and frustration caused by their callus disregard for their customers. Lowes should be extinct like Sears and Kmart.

Product or Service Mentioned: Thermostat.

Reason of review: Use as new.

Monetary Loss: $96.

Preferred solution: A new one at big reduced price to cover my time and expenses. Also fire the one who did it..

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believe it or not there are devious people out there. Customers that steal the new one and leave an old one to cover it up.

I am sure lowes does not physically inspect every package in the store every day. Looks like a deceitful customer got one over on you not lowes.


boy I bet the poor people that work at the returns desk that have literally nothing to do with this are going to empathize with you. you'll definitely get far by making a scene in front of them. ***.