Bought 3 patio love seats from Lowes, still under warranty when button on back cushion fell off.
Called disrtibutor - none left, no help. Manufacturer is overseas, no help. Called Lowe's Customer Assistance, no help.
Called store Manager where we bought them, no help: None in stock, can't replace. WILL reimburse cost of whole seat if returned, but then we can't replace with matching one (bad solution). Won't reimburse for repair, even though Lowe's warranty states "We will, at our sole discretion, REPAIR IT (caps mine), replace it, or refund your money based on your method of payment."
We're stuck with defective furniture. Nice.
We're no longer Lowe's customers.
Product or Service Mentioned: Lowes Manager.