3052 College Park Dr, Conroe, TX 77384
Not resolved

We purchased a Samsung Refrigerator. Top French doors and double bottom drawers.

It came with a one year warranty and we elected to purchase the extended 5 years. What we didn't know is that the 5 year warranty runs consecutive with the one year, so in actuality you are getting 4 years at a quoted 5 year price! The refrigerator stopped cooling an we called in on the warranty, only to be told that the warranty had expired! I asked why would we purchase a warranty for 5 years if it only protected 4?!

We were told to read the contract. Why wasn't it explained to us? The mistake we made was not purchasing the Samsung from Sams Club or Costco, as their extended warranty DOES cover the item for the FULL 5 YEARS!

We learned the hard way. To buyers of Lowes warranties, CAVEAT EMPTOR!

Reason of review: Warranty issue.

Monetary Loss: $200.

Preferred solution: Let the company propose a solution.

Lowes Pros: Great at selling and warranty delivery set up.

Lowes Cons: Dont explain the trick of the warranty when the item breaks down.

  • Warranties On Appliances
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