Not resolved
2.8
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Poster increased review rating.
1 comment

On June 12, 2017 I ordered hardwood floors from Lowe's in Dedham, MA. On June 13 I called them and agreed about delivery on Friday, June 16 and it was confirmed.

At the end of the day I received a call from customer service stating that the delivery was rescheduled on Saturday, June 17. In reliance on that promise we removed our carpet in the bedroom. Yesterday at the end of the day at 9:15 pm I received another call from the store with different and senseless explanations that they are unable to deliver on Saturday and earliest delivery day is Monday, June 19.

Now we are sitting at home in full and complete mess and don't know what to expect. I will never buy again from any of Lowe's stores and would not recommend this store to others.

Product or Service Mentioned: Lowes Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $1225.

Preferred solution: Deliver product or service ordered.

Lowes Cons: Terrible customer service.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
AbidingChameleon354
#1680917

Wise choice. Don’t buy anything that needs to last from a store like Lowe’s.

You May Also Like