I'm a disabled vet and get a small check every month. Lowes gives me a 10% discount and so does HD.
They don't have to do this and I sure do appreciate it. If they stopped the 10% I would still shop there. Vets complain way too much in my humble opinion. If a clerk messes with you ask for the top manager.
I just went through this at HD and the manager corrected the problem on the spot to my satisfaction. Just remember the clerks are human and do have bad days.
Don't blame the company. They are in a very tough business.
Review about: Lowes Manager.