19393 Tjerne Pl SE, Monroe, WA 98272, USA
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Value for money
1 comment

First they said it was a two day project that turned into a week long project that actually over a month later is still not done. They also said they would be in contact from start to finish and I was never contacted.

I came home one day and my driveway was blocked with materials then a few days later they just showed up to start work didn't even call first. The gate latch on the walk thru gate is already falling off, one of the boards is too short leaving a gap at the top and they never finished the custom gate on the motorhome side.

No latch, no wheels they just attached the old wheel from the old gate and it just drags on the ground and there is no way to keep it closed. For something that cost almost $14,000 it was a really *** job!

Product or Service Mentioned: Lowes Fence Installation.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Lowes Cons: Poor customer service, Poor workmanship from contractor, Did not finish the job.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

For the amount of money you spent on the fence you would be best served by contacting an attorney for a free consult to see what you can do. Since you apparently contracted thru Lowe's, it is up to them to provide a quality product and a proper construction.

I expect the sub contractor(s) they hired to do the job were at fault, but that's Lowe's problem. A good attorney can help you make things right, altho you will have to pay him.

However, you can also ask for attorney fees, etc. The sub contractor most likely has nothing but Lowe's does and should be on the hook.