State: Virginia Clear all filters (142 of 4762 reviews match)
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4.7
Details
I applied for a Lowes' Credit Card and was given a 2000 dollar credit limit, which I paid off less than a year. I then received a letter the following month and found that my credit limit was lowered to 100 dollars. I suppose once Synchrony Bank realized they didn't...
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1 comment
Anonymous
#1472216

All the things you describe lower your credit score which is the reason they lowered your limit. You should learn a little about how credit is granted and what you do that affects your credit score.

Review
#1244102 Review #1244102 is a subjective opinion of poster.
Reason of review
Problems with payment

Lowes in Bristol, Virginia - Delivery Sucks

3.8
Details
Great store with really good people. Just don't ever buy anything that requires 3rd party delivery such as appliances. They have sold their delivery to an outside party and they suck!!!
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Review
#1234552 Review #1234552 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes in Christiansburg, Virginia - Incomplete work on kitchen remodel contact

3.0
Details
Lowes - Incomplete work on kitchen remodel contact
Lowes - Incomplete work on kitchen remodel contact
Told to pick up materials to Finish job Lowe’s is done and will not complete . They damaged floors and molding installation incorrect. Lowe’s will not follow manufacturers install directions
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Review
#1215753 Review #1215753 is a subjective opinion of poster.
Pros
  • Kudos to local store for trying
Cons
  • Managements refusing to contact me
  • Install
  • Customer service was the worst
Reason of review
Bad quality
I purchased an upright freezer this morning to pick up today. They called at 3 pm saying it wasn't in stock and they were canceling my order. But they had a scratch and dent in the back and she would call me back letting me know how much I could get off of the cost....
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Review
#1166519 Review #1166519 is a subjective opinion of poster.
Reason of review
canceling order
Preferred solution
Let the company propose a solution
2.5
Details
Called Samsung 8/8/17 to report gasket leak and ice build up. Was told fridge was out of warrantee and that it was built 1/2016. Proved I purchased 2/11/17 and repairman was sent. The first visit he said it was just a piece of plastic installer left on gasket. Problem...
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1 comment
Anonymous
#1370689

A refrigerator unlike a carton of milk does not have a sell by date. Who cares when it was made as long as it was new and un-used when you got it. Wouldn't be at all surprised if a great sale price wasn't part of your decision to buy the model you bought.

Review
#1102486 Review #1102486 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$1000
Preferred solution
Replace
1.0
Details
Lowes - Farmville lowe's doesnt care about Customers (Goods Damaged)
First, it was raining and the item was moved off the truck and set in wet soil. Then they entered my residence without cleaning off the item or a least wiping their feet. Upon showing them location and the possible need to change the door configuration, they proceeded...
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9 comments
Anonymous
#1419566

Well, dryer went out, no response from Lowes about this complaint, So to Sears I go to a hometown store. Service was great, purchased item.

A quality Kenmore not a cheap Roper!

Seem like Lowes would care? Think before you shop, if the town or store does not support your values or service expectations "SHOP ELSE WHERE"!

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Review
#1098470 Review #1098470 is a subjective opinion of poster.
Cons
  • Delivery
  • Customer service
  • Cust
Reason of review
Damaged or defective
Loss
$156
4.7
Details
I was told they would not warranty any more kobalt tape measures so much for their lifetime warranty.
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1 comment
Anonymous
#1361993

The problem is that consumers don't bother looking at the warranty. The warranty covers manufacturer defects, NOT DAMAGE.

Ripping the end of your tape off isn't a defect. It is damage and not covered under warranty.

All too many consumers feel a tape they damaged should be replaced under warranty. No store or manufacturer should be responsible for the abuse of a tool by a consumer.

Review
#1088092 Review #1088092 is a subjective opinion of poster.
Reason of review
Warranty issue
Resolved
3.5
Details

Update by user Jul 21, 2017

After repeated calls and emails. I finally got a call that the frig was on its way to my house.

But after I was told 3-4 different things. As big as a company this is you'd think they'd have a better system to know what going on with orders anytime along the process!

Original review posted by user Jul 19, 2017

I...
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2 comments
Anonymous
#1380060

I can help . Avoid buying from Lowes. The delivery people are hideous.

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Review
#1076513 Review #1076513 is a subjective opinion of poster.
Pros
  • Cashier very nice and friendly
  • Going to the store
  • Staff
Cons
  • Delivery prblems
Reason of review
Problem with delivery
Loss
$898
Preferred solution
Deliver product or service ordered
Tags
  • Refrigerator Delivery Lowes

Lowes in Roanoke, Virginia - Customer service

2.7
Details
Had to run around store looking for help, mentioned to sales associate that some items were not priced, his response was, we don't have time for that!
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Review
#1065841 Review #1065841 is a subjective opinion of poster.
Reason of review
Poor customer service
As a veteran, I have used Lowes for many home improvement projects as my age is catching up with me. Recently, I had the experience of a lifetime and thought I might pass it along to you. This started with a trip to my Lowes on Banks Ford Rd in Stafford, VA whereby I...
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5 comments
Buddy1000
#1342556

Yeah, they are always in meetings. Not sure what those meetings are about.

Probably how to make more sales, while customers walk out.

And people complain about gov employees. They are much more responsive than too big to fail bots.

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Review
#1054728 Review #1054728 is a subjective opinion of poster.
Cons
  • Costumer services
Reason of review
No store representation
Loss
$1
Preferred solution
Stop selling products you don't intend to sell...