State: Virginia Clear all filters (142 of 4839 reviews match)
filters
State:
City:
Show
Product:
Show
1.0
Details
I got an estimate for siding to be done,signed on the 28th of may the contract, took over a month for the materials to be delivered. 5 boxes of siding and 3 boxes of soffit, the installer ,said he was instructed to install the siding not the soffit.3 boxes of soffit...
View full review
Review
#897956 Review #897956 is a subjective opinion of poster.
Reason of review
Agent not informing custormer.
1.8
Details
I'm a contractor who's company uses Lowe's as their primary source of purchasing. The Lowes 1065 in Norfolk, VA is the closest and is where we do most of the business. For the past several months, I've noticed that the store almost seems to be run with no one there. ...
View full review
2 comments
Anonymous
#1136098

cut payroll,sales look better,Managers make bonus.

View more comments
Review
#816252 Review #816252 is a subjective opinion of poster.
Cons
  • False advertising
  • Store manager and customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Lowes Customer Service

Lowes in Tysons, Virginia - Terrible Job

1.5
Details
I usually do not write reviews unless something is really worth it, either very good or very bad. We hired Lowe's for a full kitchen renovation in January. It is now March and we are probably shooting for April for a functional kitchen; it's a small 10x10 kitchen. It is outrageous! The plan was 1 month. It is very hard and expensive to live without a kitchen for so long. They messed up from the beginning, the measurements were off and need to reorder cabinets, delayed countertops, unavailable appliances we already paid for, the contractor is way off the schedule, etc. Needless to say, they will not be renovating anything else in my house; and I will never recommend to anyone I know.
View full review
Review
#806152 Review #806152 is a subjective opinion of poster.
Cons
  • No acceptance of responsibility
  • Lack of communication
Reason of review
Bad quality
Home owners trust all items to replace a product will be with when purchase so DO YOU DO THIS?? We purchased a DISHWASHER 2.18.16 To install today 2.19.16. When beginning the install there was no adapter fitting for the water line! Another trip to the store after...
View full review
1 comment
Anonymous
#1116125

You forgot to mention that the water line and power cord didn't come with the dishwasher either. The store has nothing to do with what the manufacturer prints on the box.

It appears that you just assumed that everything was in the box. I bet if you had asked, rather than assuming, you would have been sold an installation kit for the dishwasher. You can bet if you bought the dishwasher at at store that paid their salespeople on commission they would have suggested the kit to boost their commission.

Big box stores don't pay on commission to keep their prices low. When you shop a big box store you shouldn't expect the same level of service that you would get in a specialty store.

Review
#793626 Review #793626 is a subjective opinion of poster.
Reason of review
Order processing issue
5.0
Details
I have received Veteran's discounts from numerous Lowe's in Virginia. Unfortunately Farmville Lowe's does not HONER Veteran's that served. they only honor Vet's that are retired only, not Vet's that served. My Military Card expired, I was instructed to get anew...
View full review
3 comments
Anonymous
#1175037

They do honor vets of all types on certain holidays. They do give out the discount for all Active and Retired 365 days a year.

And even then I have a problem with it because of their abuse of it. The discount is supposed to be for personal use. A lot of the people with the military ID's are using it to get a discount for their business', and when you call them out you're the bad guy for "Not supporting your troops". And the other way they abuse it is coming in an making large purchases for the friends, people who didn't serve.

Tell me, when do Depot give a military discounts? Only on Memorial Day, Quatro De Julio, and Veterans Day.

Who else gives out Military Discounts on a daily basis? Not many.

But FUQ Lowe's for not giving each and every single person, who have out on a uniform, a 10% discount 365 days a year, right? ***

View more comments
Review
#792959 Review #792959 is a subjective opinion of poster.
Cons
  • That they do not honor the dmv military dd214 id
Reason of review
Farmville Branch doesn't Honor Veterans Discount
Tags
  • Angry Homeowner

Lowes - Lowe's Manassas

1.0
Details
Noor Khan - Appliances Manager -- is a liar and a cheat. He quotes false prices over the phone to lure people into the store. Do not deal with this store or this employee. I have talked to other patrons of this store and they also agree that Mr. Khan will lie and cheat to customers over the phone simply to get them to come in and then he will change the pricing. He is also horrible at scheduling delivery times and simply doesn't care about the consumer.
View full review
Review
#787259 Review #787259 is a subjective opinion of poster.
Cons
  • Noor khan
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.2
Details
We had Lowe's put in our flooring ..In livening room,dinning room and hallway ...I have had to call them over 20 times ..They sent out two diff guys to fix the floor in over 5 months...still the flooring is not fixed and one guy cut *** in my kitchen floor the size of...
View full review
Review
#782296 Review #782296 is a subjective opinion of poster.
Pros
  • Friendliness of staff
Cons
  • Installers and installation
Reason of review
Poor customer service
Loss
$1800
Preferred solution
Price reduction
Tags
  • Lowe s Home Improvement

Lowes - Pella Windows Review from Big Stone Gap, Virginia

1.5
Details
Poor service received from Lowes in Norton VA during a remodeling project this year on our house concerning supplies, Pella windows, and reliabilt doors. We started the project in may and now it is Oct.and we are still waiting on doors and windows to be fixed since they were damaged when they arrived from company. Lowes has no competition in this area and they don't care how the customer is treated and they will tell you anything to get you off their back. Poor company poor service.
View full review
Review
#712332 Review #712332 is a subjective opinion of poster.
Reason of review
Damaged or defective

Lowes in Woodbridge, Virginia - Dishwasher Washout

1.0
Details
I ordered a dishwasher from Lowes on July 16, 2015. On August 24th I went in to have a professional installer come in and install it. They told me it would up to a week. On the 25th, the water line was still leaking and much worse. I tried to tighten the hose and it burst loose and sprayed water all over me, the kitchen and leaked into the basement. I called Lowes to see if they had someone who could come out that night and they told me it would be a week before someone would come out to handle it and that it wasn't their problem. Now I have a wet kitchen, water leaking into the basement and I have to replace the ceiling in the basement and mop up the water in the kitchen. I have to put out $200.00 for someone to come out to help me and Lowes told me that it would be up to 15 days before they could put the $149.00 back into my account, I would have to go to the store and the money back in cash and go to the bank in order to have the money to cover the amount that I am being charged for the Emergency. I wouldn't tell my worst enemy to use Lowes.
View full review
Review
#689220 Review #689220 is a subjective opinion of poster.
Cons
  • Rip off
  • Contractor
Reason of review
Poor customer service
Loss
$388
3.5
Details
Worked at Lowes in Hampton Virginia. Many racists people at this store. I was treated very due to race. And the management knows all this is going on and does nothing if anything they engage int he racism from the delivery *** Manager Fred to another manager named...
View full review
Review
#684740 Review #684740 is a subjective opinion of poster.
Cons
  • Racism
Preferred solution
Let the company propose a solution