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Lowes review in Neabsco, Virginia: Return

customer service rep, fast and efficient
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Review
#1715516 Review #1715516 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service

Stop shopping LOWES

1.6
Details
lowes could care less about there people.all they are worried about is the dollar.thats why when you go there you can never find anyone to help you.and thats why i go to ace hardware where the people know how to help you.if you need building supplies there is home depot,custom builders supply and others.
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Review
#1711912 Review #1711912 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.3
Details
Was hold for 15 minutes finally the call was connected, tried to schedule a service call, spent some time with the rep, to be hung up on. Called back and the wait time was 15 minutes. Very disappointed. Can I ever get service? Can't spend all day trying to talk to...
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2 comments
Anonymous
#1765304

What's with more, a bird in the hand or two in the bush? Having worked in retail for many years it's obvious that the person you are most likely to make a sale to is the person that has taken time to come to the store.

People calling with questions may or may not come in to actually make a purchase. The customer in front of me, in the store always got priority over the phone.

If someone was going to wait it was the person on the phone. How would you feel if you decided to buy the product you were calling about, went into the store and the employees ignored you because the were talking to someone on the phone?

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Review
#1686067 Review #1686067 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes review in Piper Gap, Virginia: Checkout

1.8
Details
One person to check out or you can check out yourself I do not work for Lowe’s and I expect to inter act with a real person get your head out of the sand Lowe’s you are losing customers over this.
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1 comment
Anonymous
#1740870

Are you living in the past? Home Depot, Target, Walmart and others are all expanding self service registers. Give them a try, it's much quicker than waiting for a cashier.

Review
#1640465 Review #1640465 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes review in Richmond, Virginia: Scared employe customer threatend to shoot up store but corp wont allow to call cops

lowes corp refused to allow a cashier to call cops when a customer promised to come and shoot up store in richmmond va on aug 27 2019. who is gona protect us and why they allowed to do this if we call they promis to fire us.
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Review
#1638250 Review #1638250 is a subjective opinion of poster.

Lowes review in Western, Virginia: No 10% discount on refrigerator that was on sale.

4.1
Details
Lowes keeps changing the rules on veteran discounts. This was explained to me in store (none too kindly) and also over phone (as nice as possible). So if anyone can buy on sale , why say you are giving veterans a 10% discount.? Just quit saying you are. You are only giving them false hope. If there was another appliance store within a 50 mile radius, I would never shop Lowes again.
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1 comment
Anonymous
#1738103

The terms of the discount are pretty clear stating that they can't be used with any other offer, promotion, discount, markdown.... I other words the discount is available only on full price purchases.

You should be glad you are offered a discount at all. There are many other deserving professions that don't get a discount.

Review
#1634384 Review #1634384 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
Tags
  • Veteran Discount

Lowes review in Neabsco, Virginia: Carpet installation

1.3
Details
Purchased from Lowes carpet and of course installation, after 15 months carpet buckling up, Lowes stated warranty is only for a year. Never again, they contracted people that they don't know what they are doing, we built our house and the carpet that came with it was good for 10 years!!!!! we go to Lowes purchase the carpet and installed after 15 months awful results never again.... Don't use Lowes for carpet purchase and installation run.....
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2 comments
Anonymous
#1738817

Experienced exact same problem at 16 months. Do not use Lowe’s for installation!

Anonymous
#1736039

The carpet itself will have a warranty of more than one year. They cover the installation with a one year warranty which seems like plenty of time for an installation problem to show up.

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Review
#1629646 Review #1629646 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Warranty issue

Lowes review in Richmond, Virginia: Bait and Switch

2.8
Details
Went to Lowe's to get a Microwave. Appliance guys said it was 12 month interest deferred but he did not check me out. Had to go to the Customer Service, checked out there and asked for the terms the other guy told me. This guys said ok, put on my Lowe's cc but when checked with the CC company, it was not interest deferred. The fraudulent thing was they had the nerve to said it was 12 month interest deferred at the time of purchase and said it did not show on the receipt but it would on my account and turned around and denied it afterward... they really suck now. They would do whatever to get the sale and will not stand behind what they said. Avoid!!
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Review
#1615740 Review #1615740 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Honor what they said.. get me the financing terms

Lowes review in King William, Virginia: Total disappoint

2.7
Details
Got them for toliet and installation, covievent for me being long distance from my mother. Worse experience ever with them. Told different things by different associates, had to wait forever to complete transaction. No more, good thing a home depot was not in the area or I would have cancelled and got them.
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Review
#1593810 Review #1593810 is a subjective opinion of poster.

Contact Lowes Customer Service

Website:
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes Products and Services Reviews

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Lowes review in Bristol, Virginia: Rebate complain

Why was I denied my memorial day rebate. I bought 3 gallons or stain for my deck. They were $15 off a gallon. should have received $45. everything was filled out on line, with all the information off of the receipt. Why would I be denied. what do I need to do to receive it. Who do I need to contact. it was done on line. can you take care of it. it was Linda Hardin, 4769 Hwy 126 Blountville Tennessee. 37617. 423-366-3205. this is the information you will need to take care of it for me. Thanks
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2 comments
Anonymous
#1716557

https://www.lowes.com/l/rebate-center.html should help.

Anonymous
#1716519

Take a look at the rebate slip or the web site where you found out about the rebate. There will usually be information there on who to contact with questions.

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Review
#1583709 Review #1583709 is a subjective opinion of poster.
Reason of review
didn't receive rebate
Loss
$45
Preferred solution
To receive rebate