State: Virginia Clear all filters (124 of 4685 reviews match)
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1.3
Details
Purchased from Lowes carpet and of course installation, after 15 months carpet buckling up, Lowes stated warranty is only for a year. Never again, they contracted people that they don't know what they are doing, we built our house and the carpet that came with it was...
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1 comment
Anonymous
#1736039

The carpet itself will have a warranty of more than one year. They cover the installation with a one year warranty which seems like plenty of time for an installation problem ...

Review
#1629646 Review #1629646 is a subjective opinion of poster.
Why was I denied my memorial day rebate. I bought 3 gallons or stain for my deck. They were $15 off a gallon. should have received $45. everything was filled out on line, with all the information off of the receipt. Why would I be denied. what do I need to do to...
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2 comments
Anonymous
#1716557

https://www.lowes.com/l/rebate-center.html should help.

Review
#1583709 Review #1583709 is a subjective opinion of poster.
Reason of review
didn't receive rebate
Loss
$45
Preferred solution
To receive rebate
2.8
Details
Basically the representatives didn't make an effort to keep me a satisfied customer. I was transferred multiple times and waited so long, only to be transferred again and again. This issue has waisted my time along with the nice independent service guys who have all...
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Review
#1555307 Review #1555307 is a subjective opinion of poster.
Cons
  • Service protection plan
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund
Tags
  • Customer Satisfaction Guarantee
3.9
Details
My husband and I were at Lowe’s of wise, va about 7pm on Memorial Day. We wanted to purchase carpet from the rolls in the back. We pressed the help button several times. No response, we then searched for a sales person but none could be found. Finally we went to...
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1 comment
Anonymous
#1696010

You should have been home having a barbecue rather than going shopping and expecting retail employees to spend their Holiday working. Stores should close and allow their emplo...

Review
#1549275 Review #1549275 is a subjective opinion of poster.
Reason of review
Plants not cared for
Preferred solution
Let the company propose a solution
2.0
Details
Last March 2018 I purchased all my appliances and fixtures for my kitchen and master bathroom. on the day they were delivered to my home we were out of town and my son was at home, they put all the stuff in a storage area were they sat and untouched for 10 months until...
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2 comments
Anonymous
#1658469

If you had followed normal protocol with Delivery. The unit would of been unwrapped and inspected prior to delivery. If you had asked to leave the product in its original manu...

Review
#1487058 Review #1487058 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$2800
Preferred solution
Let the company propose a solution
Tags
  • Disappointed Customer
3.3
Details
Purchased John Deere e170 this spring. It was delivered with missing front bumper. Called customer service about once a month they always say would you like someone to call you. Then the company says they it’s going to be shipped ot you. It’s now December about 7 month...
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1 comment
Anonymous
#1612232

Tip for the future: Always look over your deliveries before you sign for them. If you find it damaged of parts missing, do not accept delivery and have the delivery drivers ta...

Review
#1422052 Review #1422052 is a subjective opinion of poster.
Cons
  • Customer servie
  • Unprofessional managers and contracors
Reason of review
Poor customer service
Loss
$80
1.0
Details
Lowe's installed 900 sqft of hardwood flooring only to have it almost immediately start squeaking and moving. After months of conversations (mostly ignored), Lowe's/Pro Services sent multiple reps to our house and each one had a different take on the problem (glad I...
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Review
#1417538 Review #1417538 is a subjective opinion of poster.
Cons
  • All aspects of lowes pro services
Reason of review
Warranty issue
Loss
$10000
Preferred solution
Remove and Replace with expert installer / full compensation

NEVER to contract LOWES for door installation

1.0
Details
This is the Chantilly Door Instalation. They lied about measurement date and then I went to make the purchase since I previously told the store that already had the measurements. They did the actually measurements three weeks after and a month has passed. They never call even to schedule the installation date. For the simplest door instalation project, it may take you two months or longer to compete. That is just mind blowing!
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Review
#1378826 Review #1378826 is a subjective opinion of poster.
Reason of review
Order processing issue
1.0
Details
1. On September 6, I purchased five fans online: Order #35827619 and Order #355826926. 2.I received confirmation that provided the order details (purchase date, time, etc.). 3.At approximately, 9:30pm, I went to Lowes of Alexandria (6750 Richmond Highway . Alexandria,...
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1 comment
Anonymous
#1562861

I'm guessing English is not your first language. I can't say whether Tracy is right or wrong in this but there is always two sides to every story. Perhaps she couldn't underst...

Review
#1349552 Review #1349552 is a subjective opinion of poster.
Cons
  • Rude customer service representative tracey
Reason of review
Poor customer service
Preferred solution
Tracey should not be allowed to attach customers with rudeness until she is coached, retrained, mentored, etc. for customers making purchases does help in keeping her employed!

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes in Richmond, Virginia - Degenerate installer

2.7
Details
The installer has missed every deadline that Lowes has set for him called and said he was coming never. showed up it’s been a month I still have no door which I paid for and no installation which I’ve already paid for
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Review
#1318448 Review #1318448 is a subjective opinion of poster.
Reason of review
Order processing issue