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Here’s the thing about Lowes installation contracts. It concerns ‘forced arbitration’. Meaning that if a dispute arises between you and Lowes as the result of a faulty installation, you could be out of a lot of money even if you choose to take them to arbitration...
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66 comments
Anonymous
#1727891

As a former Lowe's installer, I can say this post really isn't doing homeowner's any service. The reality is that Lowe's pays out of pocket to take care of so much stuff.

The installers often eat that cost, but customers are basically guaranteed satisfaction. In the rare instances they don't take this approach (pay out to make it go away), it's because there is literally no merit and it is obvious the customer is out to get free money. Anyone who works in construction, especially residential knows there is a lot of grey involved. Was that gutter damaged before we arrived?

Did that wall have that issue in that one corner of the house. There's literally so much to account for it results in a lot of grey. Therefore, it just comes down to good faith between the homeowner and the installer. We had to eat so much expense because customer's, who understandably don't understand the technical aspects of our trade, would complain and Lowe's just forced us to pay to make it go away.

I can't stress enough how much better off you are going with a larger company like Lowes. One, they will always be in business. Most service companies go out business after a few years. Two, they're such a large company, they just pay to make stuff go away.

Three, you're far more protected from a legal/insurance perspective.

This is probably the biggest advantage of Lowes or a bigger company than some small business. You're better off going with a large company, whether or not that's Lowes.

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#541193 Review #541193 is a subjective opinion of poster.
1.3
Details
Purchased from Lowes carpet and of course installation, after 15 months carpet buckling up, Lowes stated warranty is only for a year. Never again, they contracted people that they don't know what they are doing, we built our house and the carpet that came with it was...
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2 comments
Anonymous
#1738817

Experienced exact same problem at 16 months. Do not use Lowe’s for installation!

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Review
#1629646 Review #1629646 is a subjective opinion of poster.
2.8
Details

Update by user Jun 11

No.

Original review posted by user Jun 10

Basically the representatives didn't make an effort to keep me a satisfied customer. I was transferred multiple times and waited so long, only to be transferred again and again. This issue has waisted my time along with the nice independent service guys who have all...
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Review
#1555307 Review #1555307 is a subjective opinion of poster.
Cons
  • Service protection plan
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund
Tags
  • Customer Satisfaction Guarantee
I am very disappointed in Lowe's. We went there to see about getting our kitchen remodeled. What started as a small thing ended up being $30,000 plus. It was suppose to be done in two weeks. Our project was started December 3, 2018 and is yet to be completed. We had to...
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1 comment
h.kitchener
#1669395

Those who go to any one of the big box stores like Lowe's for a remodeling project and allow a subcontractor hired by the store to do the work can often be rudely surprised at the problems encountered and the quality of the work itself as in your case. While 4 cabinet doors not being acceptable is not really unusual---the fault of the cabinet maker---the problems you experienced with the guy Lowe's used for the installation is more often than not a real problem.

I guess, now you know what not to do for the future. The best way to get this kind of work done is to hire, on your own a small contractor not affiliated with a big box store who will work with you on designing what you want done and then helping you pick out the cabinets, etc. from places he has dealt with and knows best. To find a good contractor is the trick and for this you need to talk to everyone you can or know for a recommendation.

Looking on the internet for someone is a hit and miss prospect and could end up even worse than having Lowe's, etc. do the project. Never trust reviews or recommendations from any site on the internet, period. Talk to people who have had similar projects done in the past for people who can and will do quality work.

They are out there, the trick is to find them.

Good luck. As for your current problem with Lowe's, I hope you haven't paid them in total for the project but held back monies until completion, etc.

Review
#1508126 Review #1508126 is a subjective opinion of poster.
Reason of review
Poor customer service
1.8
Details
One person to check out or you can check out yourself I do not work for Lowe’s and I expect to inter act with a real person get your head out of the sand Lowe’s you are losing customers over this.
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1 comment
Anonymous
#1740870

Are you living in the past? Home Depot, Target, Walmart and others are all expanding self service registers. Give them a try, it's much quicker than waiting for a cashier.

Review
#1640465 Review #1640465 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
4.1
Details
Lowes keeps changing the rules on veteran discounts. This was explained to me in store (none too kindly) and also over phone (as nice as possible). So if anyone can buy on sale , why say you are giving veterans a 10% discount.? Just quit saying you are. You are only...
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1 comment
Anonymous
#1738103

The terms of the discount are pretty clear stating that they can't be used with any other offer, promotion, discount, markdown.... I other words the discount is available only on full price purchases.

You should be glad you are offered a discount at all. There are many other deserving professions that don't get a discount.

Review
#1634384 Review #1634384 is a subjective opinion of poster.
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
Tags
  • Veteran Discount

Lowes in Richmond, Virginia - Bait and Switch

2.8
Details
Went to Lowe's to get a Microwave. Appliance guys said it was 12 month interest deferred but he did not check me out. Had to go to the Customer Service, checked out there and asked for the terms the other guy told me. This guys said ok, put on my Lowe's cc but when checked with the CC company, it was not interest deferred. The fraudulent thing was they had the nerve to said it was 12 month interest deferred at the time of purchase and said it did not show on the receipt but it would on my account and turned around and denied it afterward... they really suck now. They would do whatever to get the sale and will not stand behind what they said. Avoid!!
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Review
#1615740 Review #1615740 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Honor what they said.. get me the financing terms

Lowes in King William, Virginia - Total disappoint

2.7
Details
Got them for toliet and installation, covievent for me being long distance from my mother. Worse experience ever with them. Told different things by different associates, had to wait forever to complete transaction. No more, good thing a home depot was not in the area or I would have cancelled and got them.
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Review
#1593810 Review #1593810 is a subjective opinion of poster.
Why was I denied my memorial day rebate. I bought 3 gallons or stain for my deck. They were $15 off a gallon. should have received $45. everything was filled out on line, with all the information off of the receipt. Why would I be denied. what do I need to do to...
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2 comments
Anonymous
#1716557

https://www.lowes.com/l/rebate-center.html should help.

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Review
#1583709 Review #1583709 is a subjective opinion of poster.
Reason of review
didn't receive rebate
Loss
$45
Preferred solution
To receive rebate

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions

Lowes in Richmond, Virginia - Scared employe customer threatend to shoot up store but corp wont allow to call cops

lowes corp refused to allow a cashier to call cops when a customer promised to come and shoot up store in richmmond va on aug 27 2019. who is gona protect us and why they allowed to do this if we call they promis to fire us.
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#1638250 Review #1638250 is a subjective opinion of poster.