State: Virginia City: Ashland Product: Lowes Warranty Clear all filters (1 of 120 reviews match)
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I made an appointment through Lowe's Service Advantage to have warranty work done on my Extended Protection Plan (EPP) warranty freezer. The service technician failed to show, even though my wife called Service Advantage three times that day to confirm. The...
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Anonymous
#353232

Service Advantage is a subdivision of Lowe's not a sub. I am a Lowe's customer, not a customer of their local repair service.

I entered into a formal arrangement with Lowe's, not their local sub-contractor.

It's a Lowe's business decision to hire subs instead of keeping the work in house, and it's their problem when the sub fails to perform. You're right - I got a new freezer but only after I'd been stiffed for two no-shows by their sub, and only because the local Lowe's manager is a stand up guy (unlike the executive services division).

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Review
#259414 Review #259414 is a subjective opinion of poster.
Product
Lowes Warranty
Loss
$200

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