State: Virginia City: Chantilly Clear all filters (5 of 4762 reviews match)
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NEVER to contract LOWES for door installation

1.0
Details
This is the Chantilly Door Instalation. They lied about measurement date and then I went to make the purchase since I previously told the store that already had the measurements. They did the actually measurements three weeks after and a month has passed. They never call even to schedule the installation date. For the simplest door instalation project, it may take you two months or longer to compete. That is just mind blowing!
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Review
#1378826 Review #1378826 is a subjective opinion of poster.
Reason of review
Order processing issue
1.0
Details
I get a call confirming delivery the night before. I have 3 workers scheduled to arrive after confirmation. I get a call two hours prior of delivery explaining that the ONLY driver is not coming in due to his wife having a baby. So, Lowe's has no backup plan at all?...
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1 comment
Anonymous
#1316564

If the volume of deliveries a store has only supports 1 driver it doesn't make economic sense to have 2 on the payroll. If the materials you were having delivered took 3 people to install I would assume there were a lot of materials that couldn't be handled by small courier. Unfortunately things in life happen and they aren't always convenient.

Review
#1034996 Review #1034996 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Lowes in Chantilly, Virginia - Delivery Department

5.0
Details
I was very pleased with the services rendered by Mr Aaron at the delivery section (register 1) yesterday(Saturday). As promised by the person at the tiles section, the ceramic tiles boxes were not sent to the Register 1 after payment was made and I had to remind two or three time. There was considerable confusion in the section to locate the tiles boxes. At that time I had to inform Mr Aaron about the delay. He was very professional, courteous and apologetic. He personally talked to the concerned several times in arranging delivery of the two boxes. We could pick up only one and when I approached him again, he did all the paper work immediately and arranged for the delivery of the second box on another day. He promised us to arrange the delivery on Monday and we would hear from the delivery department on Sunday about the delivery schedule.He even made it free delivery for the customer inconvenience. Very happy with the service provided. As promised by him the delivery department called today and scheduled delivery tomorrow at 8.30 AM. Great service. I thought it necessary to express my satisfaction. I would like to rate his service at 5/5 stars Ganeshan Venkatesha Centreville VA
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Review
#904798 Review #904798 is a subjective opinion of poster.
Pros
  • Delivery staff
Reason of review
Good customer service
It's been impossible for me to locate a repair shop that will work on any lawn equipment that I purchased from Lowe's. Lowe's won't even repair their own equipment, according to employees at their Eastchase (DFW) store. I made the mistake of buying one...
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Review
#335382 Review #335382 is a subjective opinion of poster.
Loss
$500

Pushy lowes paint manager

I came into lowest store in oakpark heights mn #2315 and I wanted the valspar ultra premium paint and when the employee Megan which I guess is the paint manager took my paint order she insisted that I get the valspar signature paint I clearly stated No I want the cheaper valspar and that I do not like the signature paint she rolled her eyes and me and started mixing it in the signature paint anyway when another employee reminded her that she was mixing it in the wrong paint she gave them a nasty look and started whispering I refused to pay for the paint and ended up just leaving and having to postpone my project this is unacceptable!!!! My advice to lowest is to start choosing better employees
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Review
#273191 Review #273191 is a subjective opinion of poster.

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Lowe's Customer Care (CON8)
P.O. Box 1111
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