Lowes Customer Care Reviews in Chantilly, Virginia
(1 of 467 reviews match)
Lowes in Chantilly, Virginia - Delivery Department
I was very pleased with the services rendered by Mr Aaron at the delivery section (register 1) yesterday(Saturday). As promised by the person at the tiles section, the ceramic tiles boxes were not sent to the Register 1 after payment was made and I had to remind two or three time. There was considerable confusion in the section to locate the tiles boxes. At that time I had to inform Mr Aaron about the delay. He was very professional, courteous and apologetic. He personally talked to the concerned several times in arranging delivery of the two boxes. We could pick up only one and when I approached him again, he did all the paper work immediately and arranged for the delivery of the second box on another day. He promised us to arrange the delivery on Monday and we would hear from the delivery department on Sunday about the delivery schedule.He even made it free delivery for the customer inconvenience. Very happy with the service provided. As promised by him the delivery department called today and scheduled delivery tomorrow at 8.30 AM. Great service. I thought it necessary to express my satisfaction. I would like to rate his service at 5/5 stars Ganeshan Venkatesha Centreville VA
Lowes Customer Care
- Delivery staff
Reason of review
Good customer service
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