State: Virginia City: Chantilly Product: Lowes Delivery Service Clear all filters (1 of 335 reviews match)

Lowes in Chantilly, Virginia - Delivery cancelled the morning schedule!!

I get a call confirming delivery the night before. I have 3 workers scheduled to arrive after confirmation. I get a call two hours prior of delivery explaining that the ONLY driver is not coming in due to his wife having a baby. So, Lowe's has no backup plan at all? Only one driver! Not like everyone did not know she would have a baby after 9mnths.... I have zero issue with the new father... I'm angry that Lowe's has such poor management for delivery scheduling. Unbelievable that management did not have a contingency plan and all the deliveries depended on one truck driver. So this is where it really gets good. They rescheduled me for 8 days later. Wouldn't you think that they would do everything possible to make right for the customers impacted? I have had to speak to 3 different people to try to get it delivered earlier. Unbelievably unprofessional. Next time I'm buying from Home Depot.
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1 comment

If the volume of deliveries a store has only supports 1 driver it doesn't make economic sense to have 2 on the payroll. If the materials you were having delivered took 3 people to install I would assume there were a lot of materials that couldn't be handled by small courier. Unfortunately things in life happen and they aren't always convenient.

#1034996 Review #1034996 is a subjective opinion of poster.
Lowes Delivery Service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

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Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
(800) 445-6937
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