State: Virginia City: Glen Allen Clear all filters (4 of 4788 reviews match)

Xpo delivery service for lowes sucks

Ordered a fridge and was suppose to be delivered today. Waited around all day for them. Xpo called and kept pushing the delivery back and finally a no show. I called xpo and they said they could not get ahold of the driver . Finally recieved a call at 7 pm and they rescheduled for tomarrow and would not give me a time . Recieved robo call from xpo and the time is 330 to 530 . Not acceptable !!!!!!!!!!!!!!!!. Lowes is loosing a customer
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#1303913 Review #1303913 is a subjective opinion of poster.
Reason of review
Bad quality
I ordered a freezer, fridge and cabinets. About $7K. Delivery company calls at 9:45 PM I was in bed at 9!!!! Window was 10:30-12:30. 1PM, the guys show. Fridge is put in place. Dented!!! I was told a manager from the delivery company and a manager from Lowes would call...
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After finally getting Lowes to take back the fridge, I had to call and ask them to credit my account. I continued to get 'delivery calls' from their vendor for the next three days about a non-existent 'scheduled delivery'.

I never heard back from Lowes nor have they made any effort to recompense me for my nightmare. They just do not care.

#973393 Review #973393 is a subjective opinion of poster.
  • Delivery
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
We started last January talking to Lowes about a price quote for a framing package for a new home. Explained that there would be many other purchases as we went through with this project. They bent over backwards to get our business. Promised the moon... We opened a...
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Get over it.

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#142394 Review #142394 is a subjective opinion of poster.

Lowes in Glen Allen, Virginia - New chain saw returned didnt work, told me wrong chain I had to pay 25.00

spent 3200.00 at Lowes in front royal, Va bar bq grill assembley was included and delivery also had to pay for assembly of trailer for the john deer tractor I bought also. they delivered and nothing was assembled, also a chain saw I purchased stopped working after 30 minutes, I took it back the next day and they replaced it with a new one, I waited 6 or 8 weeks because of weather and used the replacement and it did the same thing, I took it back and they tried to charge me 99.00 to fix it. the lowered it to 25.00 andf said it was my falt it was the wrong chain. It was brand new! 374.00! I had a credit for a free propane tank refill for not giving me a filled new tank when I originally bought everything. Well Manager Lisa H. said she will take my credit of 14.00 off the 25.00 I owed for the new chain saw with the wrong chain they sold me and the total would be 9.00 +tax and I said I spent almost 4k here in the last 2 to 3 months and she said I dont care if you spent a dollar or 20k its 9.00
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what you think just because you are some hot shot that spends a ton of money you should be treated differently than others you are sadly mistaken. if you can spend 3k whats another 25 bucks after all they did give you a huge discount even though if it was me i would have made you pay the 99 dollars just like every one else its people like you that make working in retail suck. also you should be happy that people are willing to get paid next to nothing to put up with *** people like you other wise there would not even be a place where you can go and *** about *** ***

#111895 Review #111895 is a subjective opinion of poster.

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Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
(800) 445-6937
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