State: Virginia Product: Lowes Customer Care Clear all filters (10 of 460 reviews match)
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1.8
Details
One person to check out or you can check out yourself I do not work for Lowe’s and I expect to inter act with a real person get your head out of the sand Lowe’s you are losing customers over this.
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1 comment
Anonymous
#1740870

Are you living in the past? Home Depot, Target, Walmart and others are all expanding self service registers. Give them a try, it's much quicker than waiting for a cashier.

Review
#1640465 Review #1640465 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
4.1
Details
Lowes keeps changing the rules on veteran discounts. This was explained to me in store (none too kindly) and also over phone (as nice as possible). So if anyone can buy on sale , why say you are giving veterans a 10% discount.? Just quit saying you are. You are only...
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1 comment
Anonymous
#1738103

The terms of the discount are pretty clear stating that they can't be used with any other offer, promotion, discount, markdown.... I other words the discount is available only on full price purchases.

You should be glad you are offered a discount at all. There are many other deserving professions that don't get a discount.

Review
#1634384 Review #1634384 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
Tags
  • Veteran Discount
2.0
Details
Last March 2018 I purchased all my appliances and fixtures for my kitchen and master bathroom. on the day they were delivered to my home we were out of town and my son was at home, they put all the stuff in a storage area were they sat and untouched for 10 months until...
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2 comments
Anonymous
#1658469

If you had followed normal protocol with Delivery. The unit would of been unwrapped and inspected prior to delivery.

If you had asked to leave the product in its original manufacturers packaging. I can clearly see how this is Lowe's fault for following your request and not seeing damage that was clearly covered by the Vendor. Dont buy appliances and let them sit. Unless you purchase a 3-5 year extended protection plan.

the warranty is one year from point of purchase. be better next time.

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Review
#1487058 Review #1487058 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Damaged or defective
Loss
$2800
Preferred solution
Let the company propose a solution
Tags
  • Disappointed Customer
I bought the Troy-Bilt FLEX power base and mower attachment. It wasn't in stock and it took them more than 30 days to deliver the darn thing. First time I used it, it got slower and slower when I would pull the throttle, to the point where it is entirely pushed by...
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1 comment
Anonymous
#1595185

Why is it worthless? There is a manufacture warranty that covers the repairs for DEFECTS in the product.

Just like a new car warranty. They will repair your car if something goes wrong.

They won't give you a refund or replace it. If you did something like failing to put oil in it or used stale gas, expect to be charged as that is not a defect in the product.

Review
#1396923 Review #1396923 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
3.4
Details
Cause your stores in my area 40218 have no one to help me with an ice maker convection. There for I would have to ride there amaybe waste my time if you can not help me. I could take my business elsewhere but that to is a ways away so I could be wasting my time there...
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4 comments
Anonymous
#1577022

Your post makes absolutely no sense whatsoever. Who was wonderful on "custome device"?

Who answered your "questionbright away"? Seems like you might want to take a little time and read your complaints before you post them to see if they make sense.

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Review
#1355631 Review #1355631 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details
At approximately, 9:30pm, I went to Lowes of Alexandria (6750 Richmond Highway . Alexandria, VA 22306). I visited the fan department upon entering the store and a gentleman asked if I needed help. I shared that I had purchased five fans online and just wanted to see...
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1 comment
Anonymous
#1562861

I'm guessing English is not your first language. I can't say whether Tracy is right or wrong in this but there is always two sides to every story. Perhaps she couldn't understand what you wanted or perhaps she really is a *** Without the other side of the story, we'll never know for sure.

Review
#1349552 Review #1349552 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Rude customer service representative tracey
Reason of review
Poor customer service
Preferred solution
Tracey should not be allowed to attach customers with rudeness until she is coached, retrained, mentored, etc. for customers making purchases does help in keeping her employed!
I purchased an upright freezer this morning to pick up today.They called at 3 pm saying it wasn't in stock and they were canceling my order. But they had a scratch and dent in the back and she would call me back letting me know how much I could get off of the cost. She...
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Review
#1166519 Review #1166519 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
canceling order
Preferred solution
Let the company propose a solution
As a veteran, I have used Lowes for many home improvement projects as my age is catching up with me. Recently, I had the experience of a lifetime and thought I might pass it along to you. This started with a trip to my Lowes on Banks Ford Rd in Stafford, VA whereby I...
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5 comments
Buddy1000
#1342556

Yeah, they are always in meetings. Not sure what those meetings are about.

Probably how to make more sales, while customers walk out.

And people complain about gov employees. They are much more responsive than too big to fail bots.

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Review
#1054728 Review #1054728 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Costumer services
Reason of review
No store representation
Loss
$1
Preferred solution
Stop selling products you don't intend to sell...
Poor mattress store and you only have one cashier asked your associate why I only have one cashier 8 o'clock at night and he says honestly because they don't want to hire anybody and that's ridiculous just one of those things that make you question same reason why I...
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4 comments
Anonymous
#1239458

I mean what is a customer's favorite line when an employee gets an attitude? Who pays whoms wages? Sooo at what point do you have the idea that you as a customer have the right to complain about number of hired help at any retail establishment?

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Review
#950039 Review #950039 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes in Chantilly, Virginia - Delivery Department

5.0
Details
I was very pleased with the services rendered by Mr Aaron at the delivery section (register 1) yesterday(Saturday). As promised by the person at the tiles section, the ceramic tiles boxes were not sent to the Register 1 after payment was made and I had to remind two or three time. There was considerable confusion in the section to locate the tiles boxes. At that time I had to inform Mr Aaron about the delay. He was very professional, courteous and apologetic. He personally talked to the concerned several times in arranging delivery of the two boxes. We could pick up only one and when I approached him again, he did all the paper work immediately and arranged for the delivery of the second box on another day. He promised us to arrange the delivery on Monday and we would hear from the delivery department on Sunday about the delivery schedule.He even made it free delivery for the customer inconvenience. Very happy with the service provided. As promised by him the delivery department called today and scheduled delivery tomorrow at 8.30 AM. Great service. I thought it necessary to express my satisfaction. I would like to rate his service at 5/5 stars Ganeshan Venkatesha Centreville VA
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Review
#904798 Review #904798 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Delivery staff
Reason of review
Good customer service