State: Virginia City: Norfolk Clear all filters (9 of 4791 reviews match)
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Lowes in Norfolk, Virginia - M.sahin

lowes installed my backsplash couple months ago after i complain terrible installation someone came to inspection and they find something wrong and inspector said need repair and i said can't repair needed full replacement after lowes customer service called me go to lowes pick different kind of tile and we will replace with the different installer when i was waiting phone call for replacement appointment they said we didn't called you about replacement after I forced the said ok. we called for replacement but we're going inspection one more time they send old women and inspector said nothing wrong everything is perfect i know they provide fake report they don't stand their word
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#1570739 Review #1570739 is a subjective opinion of poster.
November 2014 we moved into our new home in Norfolk VA and quickly had Lowes install fencing and a gate to enclose our back yard (also a new interior floor). On a rainy day Loews contractors installed 6x6 posts to anchor a gate between our home and detached garage....
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#929571 Review #929571 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
1.8
Details
I'm a contractor who's company uses Lowe's as their primary source of purchasing. The Lowes 1065 in Norfolk, VA is the closest and is where we do most of the business. For the past several months, I've noticed that the store almost seems to be run with no one there. ...
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2 comments
Anonymous
#1136098

cut payroll,sales look better,Managers make bonus.

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#816252 Review #816252 is a subjective opinion of poster.
Cons
  • Store manager and customer service
  • False advertising
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Lowes Customer Service
Lowes Norfolk VA . Purchased a range they tried to charge for a 2 yr. warranty. 1st - I told the sales clerk I did not want the extended warranty and he said it was removed. However, when I went to the register to pay it was still on the invoice. I had the cashier...
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1 comment
Anonymous
#512056

A check must clear first before Lowes will give you a cash refund. Wait the 15 days and then go in and get your cash back. All stores havde policies with checks, be patient.

Review
#331311 Review #331311 is a subjective opinion of poster.

Lowes in Norfolk, Virginia - Order on bill not delivered three weeks agowhocares

I ordered fence three weeks or more ago,no fence or reason why it has not shown up but its on my bill.I called the store a week ago and was told it would be delivered on 08 16 10 well I'm still looking. They have my cell and home both have answering service,and there is no log of them calling.I have a birthday party in my yard and with everything else going wrong this was not to be one of my worries well i guess i was wrong.I now wish i had shopped with home depot but it is now to late poor me. THANK!
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#194878 Review #194878 is a subjective opinion of poster.
Loss
$500

Lowes in Norfolk, Virginia - Management would not respond to cashier for a refund on overcharge

I was accadently overcharged and the cashier tried to call for a manager to ok the credit on my card but the manager was too busy on a personal phone call to respond. I had to walk half way of the store to get her to come to the register for the credit. She came, still tallking on the phone, to verify my credit, never saying one word to me. This not the proper way to run a business. Kathy was the manager and Erica was the very nice cashier. Store code:11260-61310-02898.My e-mail is catwoman11668@msn.com
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1 comment
Anonymous
#162437

Kathy is my mom and she was on the phone with me because I spilled hot soup all over my face and was crying. Now they fired my mom because of you and we don't have money for soup or burn cream. My mom says we shouldn't hate you, but every time I think about you I stab the furniture.

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#185809 Review #185809 is a subjective opinion of poster.
Advertisement said $98 whole house install. After we paid $32 for them to come out to do a square footage estimate, thew insisted that we buy there pad. We already had new pad (less then 1 year old. Steps cost extra, plus carpet removal (which we had already removed)....
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68 comments
Anonymous
#1591629

Like most of the reviewers in this forum, I’ve had both positive and negative experiences with installers and concur that “scams” are perperprated by big box stores and the mom and pop operations. Based on my experience, I’ve learned to take my time and get multiple estimates, sometimes as many as five.

Drives my wife crazy, but at end of the process and a decision is made, both of us are confident in that joint decision. The decision is based on numbers (facts) received from contractors, who quickly figure out we’re not in a hurry and that scam artists usually can’t keep their story straight. Six months ago, we used a mom and pop operation to remove and re-tile approximately 2400 sf of flooring in our home. Very professional installers, with the site manager eyeballing every detail of the installation.

However, I attribute our success to the research we did prior to selecting a vendor and the relationship we established with company BEFORE the job started. Today, I’m having multiple contractors come out and give us estimates on carpet, to include the mom and pop folks who did our tile job. Bottom line, stop complaining and just do your research on potential contractors. It’s your hard earned money, so spend it wisely!

BTW, the Lowe’s the contractor did give me a quote today, and “yes” they inflated the square footage of areas being measured.

I called him on it, stoped him in progress, and politely asked him to leave our home. Three of the quotes are scheduled to come back on 11/5, which we’ll thoroughly review before making a joint financial decision!

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#173710 Review #173710 is a subjective opinion of poster.
Bought items from the Newport News store and an employee said that they checked on the item to see if it was broken (Johnathan Everman)and so we bought the items went in on 11/14/09 to pick up the items and both of the 2 that the Newport News store had were broken, so...
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2 comments
Anonymous
#88115

See I work at a retail store as well and know that customer service needs too be addressed. My issue is that both of these store employees and top management all had a careless attitudes. All in both of these stores the employees states that they checked out the product and it was not damaged, but when I go in to pick it up, it is clear that no one really looked at the product, box never opened but clearly damaged and the product is damaged inside. DON'T LIE TO SOMEONE AND TELL THEM YOU CHECKED OVER THE ITEM AND IT IS NOT DAMAGED WHEN YOU REALLY DID NOTHING!! Even the managers had the I don't care attitude. Retail means you must have people skills, if you don't, don't do retail.

I have worked in customer service at a retail store for the last 6 years!!

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#161971 Review #161971 is a subjective opinion of poster.
We have a new Lowes store in Franklin Va and I went there on Saturday night to purchase a beverage/wine refrigerator. The add said, on sale for $99.99, reg $149.99. The add also said silver or white was avaliable & but it does not say for an additional costs. The...
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5 comments
Anonymous
#57661

No it probably is not false advertiseing but that is how they operate. You think you are getting the same thing you see somewhere else but you really get *** from these kinds of places.

What are you guys in high school concerned about spelling more than getting ripped off.

Go talk about something you know about like cd's or movies. I am in the building trades you must be too huh.

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#142292 Review #142292 is a subjective opinion of poster.

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Lowe's Customer Care (CON8)
P.O. Box 1111
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