M.sahin | Lowes review from Norfolk, Virginia

lowes installed my backsplash couple months ago after i complain terrible installation someone came to inspection and they find something wrong and inspector said need repair and i said can't repair needed full replacement after lowes customer service called me go to lowes pick different kind of tile and we will replace with the different installer when i was waiting phone call for replacement appointment they said we didn't called you about replacement after I forced the said ok. we called for replacement but we're going inspection one more time they send old women and inspector said nothing wrong everything is perfect i know they provide fake report they don't stand their word
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#1570739 Review #1570739 is a subjective opinion of poster.
Lowes Flooring Installation
Reason of review
Bad quality

Lowes Gate Installation Unsatisfactory

November 2014 we moved into our new home in Norfolk VA and quickly had Lowes install fencing and a gate to enclose our back yard (also a new interior floor). On a rainy day Loews contractors installed 6x6 posts to anchor a gate between our home and detached garage. That was the problem. On a rainy day the contractors did not wait for the concrete to "set" so the 6x6 next to our brick home started to tilt making the gate inoperable. For five or six subsequent visits by the contractors they did superficial repairs so the gate would close, but because they did not reinstall the slanting 6x6 these "repairs" were only temporary. Now, on October 1 after much patience and disappointment on our part, Lowes tells us the gate installation is out of warranty. Yes, Lowes is apparently not concerned about delivering quality products and services or making good on warranties when they are responsible for delays outside the warranty time period. This is really happening...
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#929571 Review #929571 is a subjective opinion of poster.
Lowes Fence Installation
Reason of review
Poor customer service

Norfolk, VA Lowe's Has No Employees it seems | Lowes review

I'm a contractor who's company uses Lowe's as their primary source of purchasing. The Lowes 1065 in Norfolk, VA is the closest and is where we do most of the business. For the past several months, I've noticed that the store almost seems to be run with no one there. This is especially true when it come to being checked out at the registers. On at least 80% of my trips to the location, there is either only one cash register open along with self checkout. And most times the line is ridiculously long at both. Same thing at the customer service desk, one associate working both sides of a desk which at most times i'm in there has 8 or so people in line between both sides. Yet there is six registers that can check out at, and five registers at the customer service desk. I've spoken to several managers at the store; Liz, Brett, Adam, who have stated that it's just a temporary issue because someone called out. But this is an every day occurrence it seems. I've had Adam state, on a recent visit of 03/02/16, that they've hired a bunch of new people that the issue won't happen again. Well guess what, was in there on 03/21/16 and walked into the exact same situation at 3pm. Only self checkout opened and a line going down the aisle. Where are all these "NEW PEOPLE" that were hired?
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cut payroll,sales look better,Managers make bonus.


You're welcome to work there for $9/hour and see how long you last. Low pay, terrible down right nasty customers, long days on your feet. By all mean apply and make sure the store is staffed to your liking!

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#816252 Review #816252 is a subjective opinion of poster.
  • False advertising
  • Store manager and customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
  • Lowes Customer Service

Incorrect charges | Lowes review from Norfolk, Virginia

Lowes Norfolk VA . Purchased a range they tried to charge for a 2 yr. warranty. 1st - I told the sales clerk I did not want the extended warranty and he said it was removed. However, when I went to the register to pay it was still on the invoice. I had the cashier remove the warranty charge. They also charged a $79 fee for delivery that was advertised as FREE on a sign directly above the appliance I purchased. I did not see the charge at checkout. When I got home and checked the receipt, I saw the charge. I called and they said they would refund the delivery amount so I drove 20 miles to the store and when I got there they would not refund the delivery because I had paid with a check. They wanted to give me a merchandise credit. I do not want the credit because I will not spend another dime at any Lowes. I want the money back that they ripped off for a delivery that was advertised as FREE and incorrectly charged. The mistake was Lowe's not mine. Their system is either totally screwed up or they are desperate to screw the customer and hope you don't notice. I should have gone with HOME DEPOT! I have had much better results and customer service with HOME DEPOT.
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1 comment

A check must clear first before Lowes will give you a cash refund. Wait the 15 days and then go in and get your cash back. All stores havde policies with checks, be patient.

#331311 Review #331311 is a subjective opinion of poster.

Management would not respond to cashier for a refund on overcharge | Lowes review from Norfolk, Virginia

I was accadently overcharged and the cashier tried to call for a manager to ok the credit on my card but the manager was too busy on a personal phone call to respond. I had to walk half way of the store to get her to come to the register for the credit. She came, still tallking on the phone, to verify my credit, never saying one word to me. This not the proper way to run a business. Kathy was the manager and Erica was the very nice cashier. Store code:11260-61310-02898.My e-mail is catwoman11668@msn.com
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1 comment

Kathy is my mom and she was on the phone with me because I spilled hot soup all over my face and was crying. Now they fired my mom because of you and we don't have money for soup or burn cream. My mom says we shouldn't hate you, but every time I think about you I stab the furniture.

#185809 Review #185809 is a subjective opinion of poster.
Lowes Cashier

Order on bill not delivered three weeks agowhocares | Lowes review from Norfolk, Virginia

I ordered fence three weeks or more ago,no fence or reason why it has not shown up but its on my bill.I called the store a week ago and was told it would be delivered on 08 16 10 well I'm still looking. They have my cell and home both have answering service,and there is no log of them calling.I have a birthday party in my yard and with everything else going wrong this was not to be one of my worries well i guess i was wrong.I now wish i had shopped with home depot but it is now to late poor me. THANK!
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#194878 Review #194878 is a subjective opinion of poster.

Lowes Hampton and Newport News store Sucks!!!

Bought items from the Newport News store and an employee said that they checked on the item to see if it was broken (Johnathan Everman)and so we bought the items went in on 11/14/09 to pick up the items and both of the 2 that the Newport News store had were broken, so the customer service called over to the only other store (the Hampton store) that had the vanity item#16691 to make sure that the one that they had was not broken and Bubu from the Hampton store said that he checked on the item and it was not broken. So we went over to that store to buy the item and bring it home. We got it home and opened it up and it is broken and the manufacture did not finish putting the items together. The drawers were not put together like they should have been. I then called to speak with the MOD from the Hampton store and spoke with Sherita @ 7:41pm on 11/14/09. She was a little rude but said that she would order another one but it would be 7-10 days before she could get it in the store but then they could not deliver it to me for free in exchange for the broken one. The is a bit of a pain in the butt since I have been trying to get these since 11/7/09 and this is the 3rd one that we have tried and no other store has any. It should be rushed ordered and delivered free to my house with a discount for my troubles. Then I called over to speak with the MOD from the Newport News store and spoke with Scott @7:52pm on 11/14/09 and he said that he could not order it until Tuesday and from that day it would be 7-10 days for the store to get it and that he could not rush order it, nor could he deliver it to my house for free or with any kind of discount for my troubles, nor could he sell us the display at a discounted price. This item is $476.10 and I have tried 3 different items and spoke with Johnathan Everman from the Newport News store who was also suppose to order a bathtub for us. But when I called 2 days later to double check if the item was in yet or not, I was told that the item was never ordered. That item #286051 which is $447.30, we bought it from the Hampton store on 11-11-09. This was done with Free delivery, thanks to Patty a Sales Manager at the Newport News store who arranged this to be done due to my troubles and it was delivered 11-13-09 and it is in ok shape but a soft pipe is kinked and can not be installed because of this. It will reduce water flow. I spent $2,037.61 from Lowes from both the Hampton store and the Newport News store and this is getting really old. I think that I should get a new bathtub delivered and double vanity delivered undamaged to my house for free and that I should get some kind of discount, because of the trouble. The bathtub may or may not leak due to the kink will not know for a fact until it is installed. The vanity is broke at the bottom right side where its cracked and the backing is not attached and the medal bars that the drawers are on, on the left hand side are bent and not attached. I would like someone to call me ASAP with a replacement with free delivery and or some kind of discount for the broken items.
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See I work at a retail store as well and know that customer service needs too be addressed. My issue is that both of these store employees and top management all had a careless attitudes. All in both of these stores the employees states that they checked out the product and it was not damaged, but when I go in to pick it up, it is clear that no one really looked at the product, box never opened but clearly damaged and the product is damaged inside. DON'T LIE TO SOMEONE AND TELL THEM YOU CHECKED OVER THE ITEM AND IT IS NOT DAMAGED WHEN YOU REALLY DID NOTHING!! Even the managers had the I don't care attitude. Retail means you must have people skills, if you don't, don't do retail.

I have worked in customer service at a retail store for the last 6 years!!


Do you really think stores put damaged merchandise on the shelves on purpose? Many things can happen to a product from damage in manufacturing, shiping or a previous customer knocking it off the shelf.

Unfortunately things happen. As a retail employee I do not enjoy seeing peopple frustrated over a damaged product. Unfortunately we don't go in the back room and build a new one. If we are out of stock it may take some time to get a new one.

I don't understand why everyone thinks they need to be "COMPENSATED" for their time.

Face it..we don't live in a perfect world and things will happen that are not conveniant for you. Retailers DO NOT owe you compensation for lifes hassels.

Let it go...quit complaining and get on with your life.

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#161971 Review #161971 is a subjective opinion of poster.
Lowes Delivery Service

Lowes sales adds are misleading

We have a new Lowes store in Franklin Va and I went there on Saturday night to purchase a beverage/wine refrigerator. The add said, on sale for $99.99, reg $149.99. The add also said silver or white was avaliable & but it does not say for an additional costs. The regular costs on this item is the same no matter what color , so How is the sales price different? The manager on duty was Rude so I will travel 20 miles further for better service at the Suffolk Virginia location and you need to stray away from from false advertising or someone needs to Sue you.
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No it probably is not false advertiseing but that is how they operate. You think you are getting the same thing you see somewhere else but you really get *** from these kinds of places.

What are you guys in high school concerned about spelling more than getting ripped off.

Go talk about something you know about like cd's or movies. I am in the building trades you must be too huh.


There really is no need to be mean to one another, and Jason, don't throw stones when you mis-spelled "misinterpret"and "advertising"

and to the main poster:

on our ads, the item number is always placed next to the sale price, always double check that the item you want from the store is exactly the same as the one in the ad...


someone like you are always wanting to SUE companies for some BULL *** AD.why don't people like you get a life. :cry :cry :cry


Hahaha :grin Nice response Jason.


If you read the way you type perhaps you were misinformed about the sale. Go back to school and learn proper English so you don't misinterrupt something and make a fool of yourself. Then when you have at least a fourth grade English level then go back to Lowes, read the ad carefully, and if you still feel it was false advertizing than rewrite this letter so it is at least at a fourth grade level.

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#142292 Review #142292 is a subjective opinion of poster.
Lowes Manager

Lowes Carpet Scam

Advertisement said $98 whole house install. After we paid $32 for them to come out to do a square footage estimate, thew insisted that we buy there pad. We already had new pad (less then 1 year old. Steps cost extra, plus carpet removal (which we had already removed). total for labor only would be $1900 dollars. We got them to remove the charge for carpet removal however they still want to charge $1300 for a $98 whole house install. The carpet person at this Fredricksburg VA store eventually hung up on me after I told him I don't care how his numbers add up that was his problem in my math $98 never =1300+ dollars.
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Like most of the reviewers in this forum, I’ve had both positive and negative experiences with installers and concur that “scams” are perperprated by big box stores and the mom and pop operations. Based on my experience, I’ve learned to take my time and get multiple estimates, sometimes as many as five.

Drives my wife crazy, but at end of the process and a decision is made, both of us are confident in that joint decision. The decision is based on numbers (facts) received from contractors, who quickly figure out we’re not in a hurry and that scam artists usually can’t keep their story straight. Six months ago, we used a mom and pop operation to remove and re-tile approximately 2400 sf of flooring in our home. Very professional installers, with the site manager eyeballing every detail of the installation.

However, I attribute our success to the research we did prior to selecting a vendor and the relationship we established with company BEFORE the job started. Today, I’m having multiple contractors come out and give us estimates on carpet, to include the mom and pop folks who did our tile job. Bottom line, stop complaining and just do your research on potential contractors. It’s your hard earned money, so spend it wisely!

BTW, the Lowe’s the contractor did give me a quote today, and “yes” they inflated the square footage of areas being measured.

I called him on it, stoped him in progress, and politely asked him to leave our home. Three of the quotes are scheduled to come back on 11/5, which we’ll thoroughly review before making a joint financial decision!


My free installation ended up at $2800, Lowes is a major scam on carpet by using the pad and installation for hidden costs. $500 to haul off the old carpet, $250 to move the furniture around and they will not move beds or TV's, $84 for carpet tape and almost double the going price for pad.


If you read the $98 BASIC LABOR charge it clearly states "does not include installation on steps, moving furniture, rip up and removal and any other customization". I'm also positive that the quote for $1300 included the carpet and pad.

Before you negatively criticize Lowes and the associate that EVENTUALLY hung up on you for attempting to explain to you that you are wrong you should get your facts straight. It's people like you that make retail associates jobs very difficult.

The carpet installation pricing is very clearly listed all over the department. Try reading and listening to the professional sales associate before posting bogus stuff like this.


Even as a worker, I can see the scam. Not exactly as this women stated, but I can see it.

I went with the free installation and that includes furniture removal, carpet removal and haul away. One if the first charges I seen were for haul away. Then i add up my numbers.

They want me to buy 92 extra square feet of rug which totals $150. Why should I buy that much extra to literally cover 10 square feet that is not covered by the 15 foot roll????


You must be employed at Lowe’s. Truth is this helped me change my mind and go elsewhere.

Realize consumers have choices and for you to post your nasty reply just shows that customer was right and you didn’t do a thing for Lowe’s. It’s people like you who make people like me glad I went elsewhere!

Try making better decisions before attacking customers because Military Veterans like me wont shop there. Too bad cause I was gonna spend thousands....


Yup that's how they get you


When getting estimates fir flooring. Get several estimates.

Compare apples to apples. Most installers are subcontractors. When working for lowes they require them to be carry all kinds of insurace!! There is no way they can install a whole house for 99.00.!!

They would loose money!! They are tacking it in somewhere!! Get a bid from them for carpet pad and labor. Now get another bid!!

Compare the bids!! Is the overall price higher or lower? Is the value of the product the same? Flooring stores carry all the insurance that lowes makes the installer carry.

The flooring store will back the product and give u a warranty!! Lowes does have a credit card u can use!! Stores most likely have some kind of financing...

Depending on credit... My husband has been in the flooring business for close to 30 years....


Lowes riped off my wife. We wanted new carpet in our house so I told my wife to handle it.

She called lowes they came out and gave her a square footage of 960 sq. ft. that would cover any overages they had. So my wife said ok after I got the 4500.00 dollar bill I did the sq.

ft. I came up with760 sq. with overage allowed. front room is 21/23.6.

So carpet comes in 12 and 13 foot rolls average you take 44 running feet witch would be 12/44 foot long cut in half put it side by side you get 22/24 minus the fire place you cut out 24 sq. ft. that goes in to the two closets I have.That they charged extra for Overage they say. Hall way is 43 inches wide I figured 48 inches or 4 ft.

wide 28 foot long take the left over carpet would be 28ft long 8 foot wide cut that in half that gives you 16/14 that fits the dining room that's all the carpet you need.12 by 72 foot long they charged my wife for 12/80 running feet that's like an extra 96 sq. ft. at 5.25 a sq. ft.

that's about 500.00 they got us for not including the pad. Not happy with LOWES at all. I will not go back to them ever again.

Ladys beware. Las Vegas Nevada


It's all a scam. I paid almost $3000 for a flooring install that has yet to happen.

The contractor will schedule, then something will come up the day before and it'll be rescheduled. This has been a neverending process for me.


Explain how someone is suppose to make a living on 98$ for a whole house installation. Grow up quit wineing


Then why advertise it at $98?


To "me" If you had not gone to school,( I am making and assumption) you just would not know much of anything. They get a commission off the carpet , and the padding, Get it? A+B+$98!


Mike, This is how it works. The installer gets a rate based off the square footage payed for by Lowes.

They also get paid for moving furniture, removing carpet and pad. They also get paid for moving furniture, upholstered carpet, trim pieces, transtitions, etc. They ARE making more than $98 for the installation. Lowes simply increases the retail prices on carpet and pad to cover the cost of the installers fee and then market it as x amount.

If the consumer believes he is saving money because Lowes tells him he is... well it's a credit to marketing.


It's called a bait and switch. It's an absolute scam.

Get multiple estimates. Period.

If you choose to only get one estimate how can you compare? Take the time to do it right on the front end so your confident in what your buying.


Yes understood then just market and charge the installation charge instead of creating smoke and mirrors to confuse the customers


Everyone has had there own type of encounters with lowes and other large retail stores. If you feel good about yours and the service provided ..

That's good. But I agree with the installation price being of a misleading nature regardless of further information in some pamphlet... It should say on the shelf with the price of installation that the price does not included preparation for installation. And I know its the consumers job to ask questions and they are there to make money but you know *** well that the marketing team putting the idea into effect knew it would draw the unknowing customer in for an ambush sale.

And it is irratting for a fellow human being to take something at face value for what it says and to get excited about getting a deal only for them to come out and waste your time when you can get a better deal with your localy owned small town or city store. And they know this and that is why their main advertisment in adds commercials and on shelf are made to appear to be a better deal while knowing that people in general will misunderstand. So the people on here that are acting like no one has a right to be upset are wrong in my opinion because you did not share their experience of being maliciously misled.. Because it was preconceived.

Which is wrong on a moral level.

Things are to tight with finances today for some company to try and mislead and railroad you into a series of events to get there foot in the door so they can get a bigger profit margin when its well over the smaller company now. Support your local small businesses that conduct theirselves properly.


I am a flooring installer and accidentally came across this You all *** idiots. It says right on the ad that the 98 only covers BASIC install.

Which means, walk in and start kicking out pad and carpet. Of course removing and hauling away the old, dump fees, moving furniture, installing tack strips, steps and any custom work is extra charge.

Quit whining and get over it. Find something better and more productive to do with your time


I couldn't have had a simpler carpet to remove. No furniture, carpet is not glued etc. I still feel taken advantage of and time wasted to meet someone to have a quote be ten times the amount quoted!!

I wish I had read reviews before wasting my time.


Real professional.


I've installed carpet for 20 years. You will be hard pressed to get the same carpet cheeper at a mom and pops..

Lowe's has BUYING POWER over these carpet mills, And the small stores will sell you one sample and put in a lesser grade. No b.s...

Stay with bigger stores... Get multiple estimates, and take the sample home until install of you go to small place


To confused

As a employee of Lowe's that works in the flooring department and a former Flooring technician for 20 Years . There contractors mismeasure jobs regularly over price floor prep. Do yourself a favor go to a mom and pop store you'll get better service and a quality Installation.


Lowes gave me one number for the linear foot of carpet and double the amount for padding? I don't understand this..

why aren't the the same thing? example 96 LF for the carpet and 192 for the padding?


not really the carpet is 12 feet wide but the padding is 6feet wide / so if you only got 96 Lf of pad you would have 1/2 the pad you need ! but they would probably try to scam you anyway.96 Lf of carpet is 128 sq yards .pad only come in 30 and 40 yard bales so they would say you need that extra bale.

then when they send the installer out they actually only give him 10% less pad because that is all you need. even then the installer uses up the pieces of pad he has left in his truck in your house.(you would never know) and sells the full bales to mom and pod stores for cash.trust me I have been in the business for 40 + years .BOB MC


Because the pad is 6 ft wide and most carpets come in 12 ft wide. Thus , the Lft would be mode for the pad than the carpet.


Lowes carpet scam in NY. Forget all the little charges that add up like moving furniture they can charge hundreds of dollars for.

But the real scam is they over estimate the yardage. My Medford Lowes in NY contracted Gemini Florring to come measure. They said I needed 79 yards. I thought this was excessive so asked for a remeasure from another company they use named Penco came.

They gave me yardage of 71 yards. Both companues working for Lowes charged differnet prices for moving furniture and carpet removal. Penco was much higher fees although lower yardage. I went to a reliable carpet place in Farmindale and they said 62 yards.

I gave them the job and it was done a lot cheaper too. Never again LOwes for carpet!


Ok folks just run off lowe's carpet people and there dirty scam they are doing to everyone. 24x24 cabin 1340.00 LOL they got 35.00 for show up fee.

Called measuring for install. Turn Lowe's into a chinese laundry. No more from me.

Go to a mom and pop place and save money and gives work to good people. Not scammers


The problem with most consumers when it comes to flooring purchases is that they dont understand how it is sold from the manufacturer or how it is installed. For instance carpet is "sold" by the sq foot but comes from the manufacturer usually in either 12 or 15 feet widths.

Padding typically comes in a 6 feet width. So if you have a 10x10 room you want to carpet then you will have to buy 10 feet of carpet that will come to 120 square feet. So if it is 1.00 per sq foot then you pay 120.00 not the 100.00 that you think you should pay. Then for the pad you would end up purchasing 20 feet of pad which comes out to 120 square feet as well.

Now on to the $97.00 Basic Install from Lowe's. That price is for install of carpet and pad with no other labor involved. If you have done the pre-work like moving the furniture, removing the old carpet and the old pad then great for you because you qualify for the basic labor. Now if dont want to do work whats so ever then there will be extra charges involved.

Also on pad being required that is stipulated by the carpet manufacturers. If you read the brochure about your carpet warranty it will tell you that. I cant stand un-informed consumers and then what to rant on about a business being scammers. The last time I checked a business was in business to make money.

It sounds like to me that the associates did not have all the training they needed. Which is not their fault but that of the upper management.


Your comment is incorrect. The Lowes and the Home Depot flooring scam is alive and real in every city everywhere.

They use an independent measuring service that normally bumps up the yardage figures because if they mess up and short the job then its on them and they have to pay for the mistake. Also, NO carpet warranty that I have read in my 25 years of handling flooring claims states that you have to purchase new pad under your new carpet for the warranty. Most all carpet manufacturers recommend a 7/16", 6 lb density padding under the carpet. It also recommends hot water extraction cleaning every 12 to 18 months.

Anyway, the purpose of this entire post was to let consumers know of the Labor Scam that Lowes and Home Depot are running for FREE, $39 or $99 labor. This is highly misleading as most comments are touching on this exact issue. These giant box stores also force you to replace your pad so you are forced to BUY there overpriced padding. If consumers do there homework with their local flooring experts then they will most likely get a better job done with the exact same products.

All this without any gimmicks or tricky promotion ads that aren't really what they are cut out to be when looking at the estimate. Consumers simply need to take that estimate to a professional full service flooring dealer and the consumer will save much more money compared to the $35 estimate fee that they have to pay to the Box stores.

I also can't stand uninformed people that comment on things that they know nothing about!!! The width of the carpet has nothing to do with the issue at hand...You must work for Lowes or Home Depot....at least your math is correct.....the rest is wrong


This is not a scam you retard. Read all the print you *** ***.


"If consumers do there homework with their local flooring experts then they will most likely get a better job done with the exact same products."

"Consumers simply need to take that estimate to a professional full service flooring dealer"

Sounds like someone is talking bad about a "scam" to get people to come to their local business which runs the same "Scam" but by "professionals" and "experts"


I understand that lowes has to make a profit. However, it is their job to fairly represent the costs.

They wait until after a $ 35.00 measurement to hit customers with the fees. All the extra fee were downplayed by sales associate until the very end. This is a trained sales tactic called the assumed close. After the purchase decision has been made you let the customer know the real cost.

Then proceed as if the decision to purchase has already been made. Manipulating customers is good for business.


Just had Lowes install 780 sq ft of carpet/pad in our home. Paid 97 for basic install, plus extra for a couple of add-ons: 400 total install price.

More than fair--good quality installation. Installer quite accommodating; at our request laid carpet around door jambs 'tight' so as not to come loose and butt up snug against the door frame. Had to ask for this; they were pleased to honor request. But, BUYER BEWARE!

If you ask you shall receive--maybe with extra fees. Our installer did these pro tricks without additional charges. At job sign off time went around and checked each door jamb and all wall borders--all good with a little tweeking. Thought we so thorough, but...found that the bedroom walk-in closet did not match the color in the bedroom!

(Weird) The install dept at the purchasing Lowes store said she would help, she ordered another piece of carpet for the closet, same color as the adjacent bedroom. It will be swapped out next week. Lowes does stand behind their work and products. We are doing a whole-house remodel and have gained a lot of experience in the process.

Most important to keep in mind: every single projects has multiple problems. Just be prepared to deal with anything that could happen. The Lowes Corp and its website have many problems as retailers go; we have experienced them.

But the carpet was a breeze and it is beautiful, and well installed. Thank you


As for all of you who wanted to actually beat the salesmanager up, shame on you.

If you would not just read the BIG letters you actually have to read the FINE print, wow would have figured if you own a house you would have learned that by now. So again shame on you for being disgruntled I enjoy all of the salespeople they help you when you ask and dont treat you like your ***.

As for myself I too am looking for carpet but luckly I have a daughter who wants to rip it up that means I've got to scrub underneath because whoever laid the carpet was ignorant and tarred it looks like it anyway. But we rent are house and told our landlord there was a leak down there and im sorry but that will be there issue to tend to im just fixing the carpet. Ive put tiles in by myself this will be no different. So please when you see a sales price read the fine print.

Ps i like home depot too. :zzz


I do not have but a few word's to state.Forget LOWES and GO WITH HOME DEPOT.You will get served well and YOU will not go broke in the process.IT'S so simple.


Home Depot was HORRIBLE!!! 8 months to Finalky get the Hib done and 3 carpet reorders later.

First they insisted they come measure. The ordered the sq footage for the laminate when it should've been the sq footage for the carpet. Swapped them. So we were short.

Then reordered the carpet. Sent the wrong dye lot. Next reordered and it had holes in it from the forklift. Finally 8 months later my carpet is down.

Oh but that's not all...it took several tries for them to get the laminate down correctly as well. We did a full remodel down to the studs so all door casings and drywall rac were brand new. They had big wood chunk gouges out of them.

His Mallot also hit the new kitchen cabinets and gouged the wood in a 2 week old kitchen. Steer clear from the Home Depot *** crew in California.


I ordered carpet from Lowes 10 days ago. They had a sign for guaranteed 10 day installation.

Now I call today, find out my carpet is not in, no more trucks this week. Won't be installed til mid October.

Every person gives me a different story. What a crock.


Wow i know Where not to go for carpet now lol

Andrew F

As a Lowe's employee and manager of several departments, one of them being Flooring, I would like the time to explain how the "scam" works... In our area, Lowe's charges $97 for the Whole House Basic Carpet Installation.

This promo is for residential tackstrip-installed carpet. Basic installation includes installer delivery of new materials, installing new carpet & new pad, supplying & installing all transition metals, replacing tackstrip has needed, seaming, and final clean up of the job site, including vacuuming 1 time. Basic installation does not include moving furniture, any work on stairs, taking up & hauling away existing carpet & pad, and installing new tackstrip (for instances where there is no tackstrip). All of these services can be purchased for additional fees.

In our area, we charge $.21 per sqft. to take up & haul away existing carpet, $.10 per sqft. to move normal household furniture (large, bulky, or excessive furniture is more), and $.25 per lft. to supply & install new tackstrip (ex.

carpeting over hardwood flooring). Stair labor varies by stair type. Basic labor for non-residential tackstrip-installed carpet is $.56 per sqft. & glue-down carpet is $.57 per sqft.

If you had 1000 sqft. of carpet & pad to be installed, no stairs, no furniture to be moved, and no existing carpet & pad to be taken up & hauled away, regular retail would be $560.00 for labor. With our promo, you would only pay $97 for labor (a $463 savings). We still pay our installers normal cost for labor and actually loose money on basic installation.

As far as the $1300 labor fee, I would guess that the job was being performed by an installer with their own warehouse. In these cases, we have the special order carpet shipped to the installer's warehouse to save time & energy and we get the installer to supply the pad, which is incorporated into the labor fees instead of the material fees. We still charge (in our area) $.48 sqft. for basic pad, $.63 sqft.

for premium pad, and $.79 sqft. for Stainmaster premium pad regardless of if the store is supplying the pad or if the installer is supplying the pad. As far as sqft. goes, industry standards for a 10' X 10' room are as follows: 10 X 10 = 100 sqft.; for ceramic, laminate, or wood flooring, 10% extra for cuts & waste is figured in = 110 sqft.; for ceramic tile on a diagonal pattern & ceramic-looking laminate, 20% extra for cuts & waste is figured in = 120 sqft.

(there is more waste & pieces to be cut for the diagonal pattern & the grout lines have to be lined up on the ceramic-looking laminate); for 12' wide carpet & vinyl, 12 X 10 = 120 sqft.; for 13'6" wide carpet & vinyl, 13.5 X 10 = 130 sqft.; and for 15' wide carpet, 15 X 10 = 150 sqft. For any carpet or vinyl that has a pattern, extra material is needed to ensure the pattern lines up at the seams. Carpet pad comes in 6' widths.

Industry standard to to charge labor for the amount of materials being handled. A benefit to our customers is that Lowe's pays the sales tax on the materials for most of our installation categories (a 7.5% savings in our area).

@Andrew F

I know this is old.. But thought I would put my .02 in.

You don't lose at all.. There is a 40% mark up on all carpet. And cost for basic Pad is .12 a sq ft. Your charging I believe .59 or .69 a sq ft.

So to me it sounds like a win. You make your money to pay the installer just off the pad alone!! Carpet is your income. The installers carry all the insurance this is why they use qualified contractors.

Lowes has no liability.

Its very smart but you don't need to claim that your doing a service for customers. Your still a profitable business.


If a business wasn't profitable...why would they be in existence?


@John q citizen- I did not think areyouserious was being an ***, as you suggested. I appreciated knowing the truth from a professional, as well as the facts!

Also, how dare you assume, someone that you do not know, is not intellegent and how do you know that that person didn't attend college.? So what if he/she didn't, it is none of YOUR business!! Besides, many successful people, including the founder of Apple, didn't attend college. It sounds like he knows a lot about the business he is in!

Unlike yourself, who appears to have a talent in "trying to look smart when you are NOT!".

He was trying to be nice and give good advice, Duh? Who's the *** one here??


Would you spend 2-3 days installing carpet for $97? So why are you people acting so surprised that Lowe's is doing all these "SCAM" things to milk more money out you?

It's just an advertising gimmick, no more, no less. You still pay full price for labor, it's just tacked in carpet, pad and little extra charges.

@CRPT guy

It is true,I had about 1500 sq ft of carpet laid less than 1 day.They pulled everything up hauled it out.laid the new paid( I upgraded),carpet,and $160 extra for steps...Paid less than $2800. PS house was empty no furniture...no complaints

@CRPT guy

Every carpet install contract is pre written KNOW what YOU want exactly...Talk to the sales man.Pay the $30 measurement fee.You will not have any surprises...Simple..you want new metal carpet hold downs ,transitions,what ever ,communicate this with the salesman and the estimator/installer.You will get a install complete price,yes steps are about $10 a step (1 each) extra in labor. :)

@CRPT guy

Tight wad people complain and bark the most on complaining sites. These people are not your Servants :grin


Forget about the big boxes...they are trying to rope you in to something that they are trying to do smoke and mirrors on.

1. At any other store, a reputable installer will have a one year workmanship warranty. In our store, if the installer does not honor this, they don't work.

2. You will always get better work from an independent contractor, at least at our store. If they want to work tomorrow, they have to take care of the customer today. Otherwise, there is a wastebasket under our counter that has seen more than one installer go by the wayside.

3. Carpet is ALWAYS sold by the sq. ft. or sq. yd. Lineal feet is for lumber yards.

4. At a real flooring store, we will not be working in lawn and garden tomorrow...guaranteed.

5. At a regular flooring store, nine times out of ten you will have folks that know what is going on...this is our wheelhouse. If we don't know the answer, we have the resources to get you your information.

Nothing is free. The $97 installation came about when people got wise to the "free pad" scam. Again, NOTHING IS FREE. It is added somewhere.

At a regular flooring store, estimates are free...not $52 to be taken off your bill if you buy. Free.

6. Our installers will tell you exactly how much the install will be, what it will be extra to move furniture, etc. Nothing is hidden.

You get the picture. Go to the folks who know and shoot straight. If you have to have fine print, here's your sign...


To mr. areyouserious,

You are quite the a__hole aren't you.

You obviously hate your job by the way you responded to someone else here. If you hate your job so much, why don't you go back to school and get an education so you understand the real world and then maybe you can be lawyer and take that attitude to court with you and screw everyone who comes along. What a *** you are. the man just had a question and a complaint!!

if lowes has a problem then they should work it out and creeps like you should stay the *** out of it. its not your business


Lowe's charges $51 dollars for a free estimate...

And if you don't agree with the over price. They will not refund you the money.


what makes you think an installer shouldnt get paid for the material that he handles? and what makes you think you shouldnt pay for the amount that HAS to be ordered since its the amount the carpet mills only offer?i guess in your own little world the carpet mills and all involved in the flooring process shouyld do things your way and not the way its been done for years.

so you have a 10 x 10 room and dont wanna pay for a 12 x 10 peice of rug .well guess what thats how it works anywhere you would go from lowes to the mom and pop store.and as for labor on that so called extra 20 sq ft well the install has to handle it by carrying it cutting it down to size. but i guess that extra 20 sq ft will break your wallet huh? dont be so ignorant to what the industry standards are in the fact that some materials only come in certain sizes and wake up and realize that the world isnt gonna change for you!im an installer myself and it *** me off to see such ignorance from people complaing about dumb things like i had to pay for a 12 x 10 when my room is only 10 x 10 .REALLY? are you serious?

get over yourself already!its bad enough that on a daily basis we have to deal with peoples filth and their pets *** and lets not forget the people that thought we should move their dirty laundry simply because they are to *** and think i thought that was included in the price of moving normal furniture! but go ahead and get the mills and installers to not gharge you for a 12 x 10 because your room is only 10 x 10 and sleep well knowing you simply dont understad how the real world works!continue to have a good life in fairytail land with the other simpletons.


$97 BASIC install. That's what it said.

You wanted special stuff done. That's not a basic install.

You don't get $97 BASIC install price.


So I return to Lowe's and spend 2 hours talking to their reps. I literally had to write out every possible measure for every possible item by square feet, linear feet, and then find out how by what measure and width the pad was sold.

Every item should be considered in exactly how Lowe's or the manufacturer might sell it, this gives you best odds of thwarting their crookery. I say crookery, because they are thieves, plain and simple, no better than pick pockets or purse snatchers really.

The minute you don't check every line item, they'll slip in a new hustle on you. For instance after going through some 20 items, and getting my print out, I didn't notice a labor field (and of course! they didn't point it out). They upped the priced on their $97 install to $190. I now have to drive back to very inconveniently located store and do a round 3 with them.

The reps at this store like to play dumb. One rep who "acted" befuddled by the computer system and everything in general, turned out to be the "manager" of the department - befuddled? Confused? I think NOT. Thief, I think YES!

Later another clerk on the phone told me that the labor charge may be for the pad. He literally said that the pad is sometimes charged as labor to avoid tax - still think Lowe's is legit?

Then alas it came down to their mantra of a "two week" turnaround time for installation - all I can say is YEAH RIGHT! What it actually is, is that you need to have the pathetic rep call the manufacturer (while there in your babysitting presence) and affirm that the carpet you want is actually in stock - not doing this will cost you "months." So I affirmed that my carpet was in stock and they generated the contract only (big surprise) the target installation date was a MONTH away!

The reps assured me that barring disaster my carpet would arrive on time. They then, even started to make jokes about extreme scenarios in which it would NOT arriving on time!

So I pressed them that if they were so convinced it "would arrive" and "be installed" in two weeks why were they insisting I sign a contract that put this a month out. They stopped laughing, looked befuddled, and then gulped that it was just "a formality."

Lastly, one rep needed to "walk me up to the counter" with my contract. WTF? I'm placing a huge order with them and they need to give me a prison escort to the pay station so I can pay out their precious deeply F'd contract (that they've already made a "copy" of)????

Lowe's is from *** and I'm not looking forward to babysitting their mercenary installers either.

Lastly, let me mention their famous "$97 installation" scam. If you need tacking strips, the $97 install IS A LIE! Tacking strips will run you 90 cents per linear foot, i.e a 12x12 room will cost you $43.

Needless to say I won't be buying ANYTHING at Lowe's EVER again, and will make a point to tell every single home improver to do the same where humanly possible.


... As a follow up on my last comment, let me just say that I was referring to Lowe's selling carpet in a minimum of 12' widths.

Here are some other areas where they're gaming people:

* Double check that they deduct their measuring fee

* Double check that the pad/price you want is accurate. They upped it on me - and were "oh so surprised" by it.

* If you're tearing out your own carpet (very easy to do with a carpenters knife and some gloves), be sure they remove their "haul away" fee ... they'll also be "oh so surprised" by this.

* Above all else DOUBLE, TRIPLE CHECK their square footage calculations.


Lowe's may operate differently elsewhere, but in California they allegedly charge by the square foot, and they seem to have a real nice price. That is until you place your order for say a 10x10 room. What they do in this case is charge you for a 12x10 section of carpet, i.e. that's 20 extra sqft of carpet you'll be paying for that will never be installed.

The clerk who was perhaps slightly smarter than a hamster, and was obviously trained to avoid confirming this was their practice, because I was reduced to finaly phrasing the question as "Yes or no? You're making me buy the overage?" to which she could only nod her head.

The measurer was also trained to include the closets as though there was no logical break in the layout, i.e. a 10x10 room with a 2x5 closet came out to 12x10 for the "room total."

I'm going to call them tomorrow and see about using the overage (cut outs) from my larger room in the closet. Somehow I think they'll be some problem with that.

The other hustle which is very subtle is the pad. I haven't determined the minimum width of that the pads are sold in, but in my case I have a room that could be carpeted with two 12x10 sections of carpet, but in order not to have a seam I need to buy a 24x12 section of carpet, HOWEVER, this shouldn't mean that I can't get away with two 12x10 PADS! This is to say change the orientation of the pads (as the seam) doesn't matter and put money back in your pocket.


1. they charge alot more for the pad. that is how they charge 39 or 99 on install. anything exrta cost more. read the fine print. do you charge more for upgrades at your job. if not let me know where you work i will always buy from you and screw your coworkers.

2. everyone charges buy the squarefoot now so they can rip you off easier. who would pay 2000 for carpet anyway, you just have to replace it down thr line.

3. lowes actually pays there installer pretty good considering most of there installer work everyday. ask carpet store installer how many days a week they sit on the butts. it is alot more than lowes contractors.

4. almost all installers for any store are independent contractors.

5. best place to get carpet, just like everything else, ask friends and family, go look at references, and use the internet.

6. carpet is for suckers, have something permenent installed.


Lowes sells carpet by the square foot because all the other flooring is sold by the square foot customers just wanted it that way.

Lowes is the only big box store that get thier installers certified.

CFI certified floorcovering installer

I am a Lowes installer and even though Lowes is verry demanding you customers should know that they will do anything to make you happy

Lowes paid for my certification. Ive got the level 1 carpet cert and the wood &lam cert.

Jeff Z

1st of all we ARE a REAL carpet store.

2nd 97$ are for basic labor. If you want us to do other stuff you have to pay.

3rd you don't have to buy or pad, but you will not get a warranty. Your choice


It is a scam. It will NEVER cost you what they advertise. Do the intelligent thing and go to a real carpet store


You have got to be kidding me. You think that the carpet company is going to warrenty your carpet with a used pad underneith it?

Please. You must still believe in the tooth fairy!


Just thought I would let you in on a little something> First of all Lowes does not loose money on the cost of a sale with what they pay an installer.Also they under pay the installers! (less than the going rate) They dont care about the installer not to mention you allways have to fight to get your money as well as deal with the sales persons mistakes which ends up costing you more money as well as time.I personally have taken a carpet to a mom and pop store and was able to get the same carpet installed for less and had a really nice installer that did really good job. However I did pay alot more then $39.00 for that install 8)


Read the fine print you must of had alot of custom work in your install 8)


Lowe's now has a $39 Stainmaster install. all of the signs in the stores state that price is for a "carpet ready" room.

Meaning, no additional labor is required. If you were the installer would you do 2 to 3 hours extra labor ripping out the carpet and pad and haul it away for free? Of course not. At the same time, if the customer has already removed the carpet and furniture, why should he have to pay the same thing as a customer who hasn't?

It's not a scam as Lowe's is paying the installer alot more than 39 bucks to do the job.

and if no additional services are done, Lowe's actually loses money on the install. they do it with the big picture in mind that you will keep coming back to the store and purchase things that they make a profit on.

As far as the negative comments by "independant floor guys"...Well folks, you get what you pay for with discounted carpeting from someone who is paying alot more for the same carpet as Lowe's with it's buying power.

How do I know all this? Had my own flooring biz for 30 years before working for Lowe's.......


as a lowes employee did u sign a contract. yes you did.

did read contract. no you did not.

and the reason we sell carpet by the square foot... had a lady ask me how many yards in a square foot...duh...


Does *** work for Lowes?? :?

I just came home for Lowes with them wanting to charge over $240 installation fee for my stairs. Of course the associate never explained that I would have to pay an extra $100 because it is a small job. He told me all it would cost is $7 a stair. They charge extra for everything! Even the manager couldn't tell us exactly how the charges broke down. I think they just want the $35 dollars to measure steps! (which the guy didn't even do)

I agree Lowes Carpet is a SCAM!


Note to Brian, Home Depot started selling carpet by the square foot years ago. Competitors had to follow to make their prices easier to compare.


I understand what you mean about the square yard deal and the misleading price comfort. To make it worse, in terms to square yard versus linear feet.

it would actually be X 12 for 12 ft goods and X 15 for 15 ft goods.

Since we are talking linear feet. Now square feet converted to square yards would be X 9.



Never in the history of carpet has it ever been sold by the lineal foot.

NOT EVER!!!! But lowe's does...Wanna know why? Look at prices when in lowe's...Boy that 80 cents looks real good and makes me feel all warm and fuzzy. Think about this...CARPET IS SOLD BY THE SQUARE YARD!lOWE'S WILL SELL BY THE LINEAL FOOT AT 80 CENTS!

well times this by 9. which is a square yard, you will come up with an astronomical price per square yard...no wonder they can install for 39 bucks. You will save far more money going to those fancy home carpet places. I did and got better carpet done by professionals and at a cheaper price.

I think Lowe's marketers think we are retarded. most people in lowe's are contractors and builders who know more than anyone in that store.

Take my advice and stay away from lowe's shady pricing practices. We dont need to be ripped off any more by these big corporations.


pad is alway required for any new carpet install anywhere. ad also states basic labor.

extra labor includes tear up, haul away, tack strip, and stairs.

yes the salesman should have brought that up but who doesnt ask questions before they buy? and maybe he was trying to explain it before you were *** on the phone


Well, if the associate would have explained it properly then you wold have known about the extra charges for steps, etc. But if you would have read the advertisment, it specifically states that the 97$ is only for the installation of carpet and pad.

As far as the having to buy new pad, it is required by the manufacturer in order to get your carpet warranty. Lowe's will not install ANYTHING if it cannot be warrantied.

So, if you want *** carpet and *** installation, without a warranty, then of course, go somewhere else. :grin

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