(18 of 4788 reviews match)
Latest review first
Pissed off at Lowes
Today, Sunday 12/16/2012, my husband and I were shopping at Lowes in Gautier MS. I was RUDELY ordered out of the store by "one of many" store manager. Reason being, my 12 lbs Yorkie-poo! He was in the cart sitting very calmly on his pillow, not barking, but being a very good boy. We have been taking him to Lowes for 7 years and NEVER has anyone stated that dogs were not allowed. This manager spoke to me in matter that I will not tolerate. He is obviously a women and dog hater. His mannerism leads me to believe he's on a "power trip" with the manager's title! I fully intend to report him to Lowes headquarters. Apparently Lowes is TO BIG TO FAIL if their willing to lose customers over this ***!! Home Depot will be getting all my business in the future.
Lowes in Reston, Virginia - Lied to me about buying a clarance item
I was lied to about, being able to pay for a stove on clarence and the delivery of the same. I was told you can not pay for a clarance item and pick it up later. When I went to get the item (1 day later) it was gone. I called customer service to find out that is not store policy at all. I spent over 2hrs on the phone with the very nice customer service rep., picking out another stove not even the quailty of the one I had seen , for 90.00 moor. It arrived scratched, I of course refused it. Never again Lowes.
Lowes in Reston, Virginia - Rude
Two trips to the paint department, trying to match an existing color. First day, only friendly helpful service! They were great. Unfortunately I got semi-gloss paint, and the color I was trying to match was flat.I went in with my samples the next day, and the employee's were not interested in helping me or advising me. The attitude was, I will mix the paint as long as you know what color you want. Anything beyond that forget it! Wow! What happened to the crew that was there the day before? I regret not going to Home Depot to begin with!
Lowes sucks, don't buy extended warranties
do not buy the extended warranty, matter of fact don't buy from Lowes. They don't stand behind the product. My two year old oven died which cost $1000 dollars. Mother board dead. With extended warranty they lock you into a company that lies-makes appointments then cancels less than 48 prior. "They overbooked" give me a break-you wait one week to see your overbooked. Then send you the part right away-so now "oh we can't switch companies now that you have the part". I want to know how to reach corporate!!!! A&E service is a company that lies. Don't use them.
Lowes in Reston, Virginia - Seems to me
Everyone on this site seems to be a Yank. It just aggravtes me to have to go out in public and listen to the whinning and complaining. Use a little patients and don't expect everyone to know exactly what you do. We all learn something new everyday. So keep your jerkness at home. We know the dog wouldn't play with you up home and maybe you should go back and try again. It's all been messed up where you came from, that's why you're here, and now it's fastly becoming more and more intolerable here.
Lowes in Reston, Virginia - Shoddy installation, Failure to correct
Lowes installed new vinyl flooring in my kitchen and dining room, and new carpeting in two of my upstairs bed rooms and my hallway. The installer came three days late, claiming he had a funeral to go to. OK I can understand that, but he couldn't possibly have been their only installer. I had to take time of from work to be home for this installation. When he finally did show up, supposedly on the day his monther-in-law was buried. He rushed through the job, and got glue on the vinyl flooring in the both the kitchen and the dining room, and did not install the threshold between the two rooms. Nor was the metal triom installed at the doorways. The carpeting upstairs was cut crooked and the baseboards were not reinstalled, and the metal trims were not installed at the doorways. After many, many complaints, and finally going to the store and standing in the store and yelling at the top of my lungs, did I finally get someone out to inspect the job done by their "qualified" installer. The supervisor lamented about the terrible installation job done by the sub-contractor, assuring me he was NOT an employee of Lowes. As such they had no controll over their work, but Lowes stands behind their installation, so it would be fixed or replaced. It never was. That was in the year 2000. I have since sold that house and it is still not corrected. I would never use Lowes for installation for anything, not even a nail. I buy nothing there that costs more than $25.00 now. They got all the money they will ever get out of me. I now shop at HOME DEPOT! By the way this was the Lowes in Kingston, NY.
This was a horrible experience. I ordered blinds for my whole house, was told 3 week process. Blinds were ordered wrong, replacement was supposedly placed on rush order. A week later found out the re-order never happened. Had to wait another 2 weeks. Then only one set...
Lowes in Reston, Virginia - Home Depot Berh Paint rebate a joke. Would not honor rebate!!
I purchased Behr paint on Aug. 28, 2008 and was told I would receive $20.00 for each bucket and $5.00 for each pail and could submit claim online. Could never get entered online and called to be told I had missed the deadline. Since Aug. 28, I have purchased over $1,000. in additional paint and materials from Home Depot, but I can assure you it will the last dollar I spend at this store. In addition, the paint was inferior and would not cover white over white. Purchased paint from Lowes and it did a great job.
Lowes in Reston, Virginia - Lowe's new kitchen applicances gone bad
We bought all new kitchen applicances from Lowe's & our first ones ever! Craig, our salesman & manager was very professional. From the delivery service which was rude, late, lost or left parts, cut wires without shutting off the electricity which caused a fireball in our kitchen to Naperville manager who cannot coordinate or take reponsibility, we will never buy an applicance or anything from them again. Our frig is damaged & their lack of service is horrible. Now our new frig is lost somewhere & still not here. We have talked to the Naperville Lowe's countless times. What a comedy of errors without the humor. No one cares! We own a small business & would never treat our customers in this manner. We would lose customers & now we are talking to their corporate office. We are considering talking to our attorney & the local newspapers. We really wish we would have gone with another private business owner who takes pride & reponsibility. Buyer beware!
Lowes in Reston, Virginia - 2 failed water heaters
2 failed water heaters and I was told to take them apart and figure out what was wrong with them. Then I should disconnect them and bring them back. Who supposed to pay for the plumber to connect and disconnect each time. Whirlpool was so rude, they went as far as hanging up on me and said it was my problem. At no time was I rude or unreasonable. Lowes said it was out of their hands. Deal with Whirlpool. This goes back and forth and I'm out the time and the money for the plumber visits. Let alone the number of trips to return the hotwater heaters.
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