State: Virginia City: Reston Clear all filters (18 of 4915 reviews match)

Pissed off at Lowes

Today, Sunday 12/16/2012, my husband and I were shopping at Lowes in Gautier MS. I was RUDELY ordered out of the store by "one of many" store manager. Reason being, my 12 lbs Yorkie-poo! He was in the cart sitting very calmly on his pillow, not barking, but being a very good boy. We have been taking him to Lowes for 7 years and NEVER has anyone stated that dogs were not allowed. This manager spoke to me in matter that I will not tolerate. He is obviously a women and dog hater. His mannerism leads me to believe he's on a "power trip" with the manager's title! I fully intend to report him to Lowes headquarters. Apparently Lowes is TO BIG TO FAIL if their willing to lose customers over this ***!! Home Depot will be getting all my business in the future.
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Did you happen to notice the large "Service Dogs Allowed" sign on the front door? Why do you think those rules apply to everyone except you? You're in the wrong, don't blame other people for that.....


as a former employee of lowe's, i know it's against policy for any animals to be in the store beyond assistance animals.


i mean seriously, what goes into that thought process? i was in arizona at the time and i'd get an earfull of "HEY, it's 200 degrees in a car right now!" and it took every fiber of my being to not ask "THEN WHY THE *** ARE YOU TAKING THEM FOR A CAR RIDE?!"


Maybe you're out running errands and have your dog with.....what ? Leave him in the car? Its not like they sell food....if pet stores are ok why not lowes....i hate people and love my dogs....


Next time bring your dog in a kennel..thay may help. Maybe he was allergic to dogs..which shouldn't be in the store unless a service dog.

Good luck elsewhere. :)


I work at a Lowes in Texas. I see as many dogs in my store as people.

Seriously. I dont bring my pets to the store with me. I will never bring my fish to Walmart, I will never bring my cat to Whataburger. Why do people bring dogs to Lowes?

All *** day long...all laid out in the shopping carts like babies.

I *** hate people that do this and I usually wont offer them help. ***, LEAVE YOUR DOGS AT HOME!


I wish there was a share button. I would love to post this stupidity to Facebook and every other social network so they can get a good laugh.


I like dogs too, but Lowes is not a place to bring your pets. We had an incident where a shoppers dog bit a 6 year old as she walked past.

The girl was not trying to pet it.

She was just walking by the cart. Well now that shopper is facing a large lawsuit, and the shopper is hoping Lowes backs her up which they will not.


Its the policy. Get over yourself.

Im guessing that he probably doesn't hate dogs or woman.....just ignorance.

Just because you have been speeding down a road for 5 years and have not got caught doesn't change the speed limit.


Get over it. Leave the dog at home like most people do.

That thing they call a shopping cart is NOT a stroller for your dog, in fact, it just may be the next place I sit my toddler down in, so YAY for the Lowes manager, new or old, for abiding the Lowes policies. Take your dog to Petsmart.

This coming from a mother and a dog lover.


I'd sure like to know where Heartless works so I can avoid shopping there. Seem to be the kind of person I'd like to avoid.


Most retail places only allow Assistance Dogs in their stores. You're very foolish thinking you can bring your dog anywhere you want.

In most states dogs are banned from Parks, unless it's specifically a dog park. I voted for FUNNY! You're exactly the type of person I do not want to see when I'm working.

You think the world owes you everything and that you can act however you want and do whatever you want. Then when told NO you throw a hissy fit.




Why do you think its ok for you to take your dog into the store for anyways? Leave your dog at home.

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#367844 Review #367844 is a subjective opinion of poster.

Lowes review in Reston, Virginia: Lied to me about buying a clarance item

I was lied to about, being able to pay for a stove on clarence and the delivery of the same. I was told you can not pay for a clarance item and pick it up later. When I went to get the item (1 day later) it was gone. I called customer service to find out that is not store policy at all. I spent over 2hrs on the phone with the very nice customer service rep., picking out another stove not even the quailty of the one I had seen , for 90.00 moor. It arrived scratched, I of course refused it. Never again Lowes.
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1 comment

Maybe you should have checked the clearance section. Clarance has nothing to do with the clearance items.

#280941 Review #280941 is a subjective opinion of poster.
Lowes Delivery Service

Lowes review in Reston, Virginia: Rude

Two trips to the paint department, trying to match an existing color. First day, only friendly helpful service! They were great. Unfortunately I got semi-gloss paint, and the color I was trying to match was flat.I went in with my samples the next day, and the employee's were not interested in helping me or advising me. The attitude was, I will mix the paint as long as you know what color you want. Anything beyond that forget it! Wow! What happened to the crew that was there the day before? I regret not going to Home Depot to begin with!
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#241287 Review #241287 is a subjective opinion of poster.

Lowes sucks, don't buy extended warranties

do not buy the extended warranty, matter of fact don't buy from Lowes. They don't stand behind the product. My two year old oven died which cost $1000 dollars. Mother board dead. With extended warranty they lock you into a company that lies-makes appointments then cancels less than 48 prior. "They overbooked" give me a break-you wait one week to see your overbooked. Then send you the part right away-so now "oh we can't switch companies now that you have the part". I want to know how to reach corporate!!!! A&E service is a company that lies. Don't use them.
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FYI A&E is owned by Sear... might want to stay away from there too....

Oh wait everyone uses the same servicers.. good luck with no appliances... maybe if you made a few phone calls you would have got a new applaince cause Lowes does stand behind product...

but they dont work on them. DUH......

#210509 Review #210509 is a subjective opinion of poster.
Lowes Warranty

Lowes review in Reston, Virginia: Seems to me

Everyone on this site seems to be a Yank. It just aggravtes me to have to go out in public and listen to the whinning and complaining. Use a little patients and don't expect everyone to know exactly what you do. We all learn something new everyday. So keep your jerkness at home. We know the dog wouldn't play with you up home and maybe you should go back and try again. It's all been messed up where you came from, that's why you're here, and now it's fastly becoming more and more intolerable here.
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u got to b management


How about before we criticize others, we learn basic spelling...or at least utilize our spell-check feature...? Sorry, just another pet peeve I have with others who take joy in putting other people down.


:cry Seems to me that you are the one whining now. In addition, *** "patients" in this context is spelled "patience".

There was a reason we won the war and you prove it everyday. :grin :roll

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#200787 Review #200787 is a subjective opinion of poster.

Lowes review in Reston, Virginia: Shoddy installation, Failure to correct

Lowes installed new vinyl flooring in my kitchen and dining room, and new carpeting in two of my upstairs bed rooms and my hallway. The installer came three days late, claiming he had a funeral to go to. OK I can understand that, but he couldn't possibly have been their only installer. I had to take time of from work to be home for this installation. When he finally did show up, supposedly on the day his monther-in-law was buried. He rushed through the job, and got glue on the vinyl flooring in the both the kitchen and the dining room, and did not install the threshold between the two rooms. Nor was the metal triom installed at the doorways. The carpeting upstairs was cut crooked and the baseboards were not reinstalled, and the metal trims were not installed at the doorways. After many, many complaints, and finally going to the store and standing in the store and yelling at the top of my lungs, did I finally get someone out to inspect the job done by their "qualified" installer. The supervisor lamented about the terrible installation job done by the sub-contractor, assuring me he was NOT an employee of Lowes. As such they had no controll over their work, but Lowes stands behind their installation, so it would be fixed or replaced. It never was. That was in the year 2000. I have since sold that house and it is still not corrected. I would never use Lowes for installation for anything, not even a nail. I buy nothing there that costs more than $25.00 now. They got all the money they will ever get out of me. I now shop at HOME DEPOT! By the way this was the Lowes in Kingston, NY.
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big b

I am commenting on Connie's comment. There are internet prices and in store prices.

I am sure lowes doesnt care if you ever come back. They were trying to help you


I used to shop at Lowes until they ripped me off also. I bought some decorative rock to build a flower bed.

I looked this rock up on their website before I went there and I wish I had printed the ad. On the website it showed the rock being one price and after I went there and ordered over 50 of these rocks and they had them loaded in my truck I went to pay for them and I noticed the price was a little steep. I ask the cashier why this bill was so high and as we started going over it I noticed the price of the rocks and I went on to tell her what the price was online and she had me to step off to the side of her register while she called the manager and little did I know that while I was standing there getting pissed because it was taking so long they had contacted their corporate office and had them to change the price before I could call my husband and get him to print the ad for me. And just like you I am no longer a Lowes shopper.

I have been in that store one time in ten years and that was to get a gift card for a family member.

I am now a Home Depot shopper. And this Lowes was in Florence,Kentucky

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#179905 Review #179905 is a subjective opinion of poster.

Lowes of E. Albuquerque let me down.

This was a horrible experience. I ordered blinds for my whole house, was told 3 week process. Blinds were ordered wrong, replacement was supposedly placed on rush order. A week later found out the re-order never happened. Had to wait another 2 weeks. Then only one set of blinds came in, found out the other set was never ordered. A month and a half later and Im still waiting for my blinds. Ive spoken with associates, Sales Manager and Assistant Store Manager and only received one apology. Never offered temporary blinds. The most they could do for me was tell me I have to wait for the blinds to come in. They have been paid in full since the day I ordered them. The most horrible experience Ive had while making home improvements. I should have gone with Home Depot or someone else local. Done with Lowes.
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1 comment

So, quit crying about it and get a refund. Why dont you stop gripping and get on with your life?

Have you ever made a mistake, are you sure NONE of this was YOUR fault?

Did you order the wrong size and then blame them? Come on, take your receipt, go to the store, get your refund.

#157367 Review #157367 is a subjective opinion of poster.

Lowes review in Reston, Virginia: Home Depot Berh Paint rebate a joke. Would not honor rebate!!

I purchased Behr paint on Aug. 28, 2008 and was told I would receive $20.00 for each bucket and $5.00 for each pail and could submit claim online. Could never get entered online and called to be told I had missed the deadline. Since Aug. 28, I have purchased over $1,000. in additional paint and materials from Home Depot, but I can assure you it will the last dollar I spend at this store. In addition, the paint was inferior and would not cover white over white. Purchased paint from Lowes and it did a great job.
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It seems to me that I read this very same complaint about Menards.HMMmm

#140854 Review #140854 is a subjective opinion of poster.

Lowes review in Reston, Virginia: Lowe's new kitchen applicances gone bad

We bought all new kitchen applicances from Lowe's & our first ones ever! Craig, our salesman & manager was very professional. From the delivery service which was rude, late, lost or left parts, cut wires without shutting off the electricity which caused a fireball in our kitchen to Naperville manager who cannot coordinate or take reponsibility, we will never buy an applicance or anything from them again. Our frig is damaged & their lack of service is horrible. Now our new frig is lost somewhere & still not here. We have talked to the Naperville Lowe's countless times. What a comedy of errors without the humor. No one cares! We own a small business & would never treat our customers in this manner. We would lose customers & now we are talking to their corporate office. We are considering talking to our attorney & the local newspapers. We really wish we would have gone with another private business owner who takes pride & reponsibility. Buyer beware!
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I agree, I usually come on board here to defend Lowe's against meaningless, trivial accusations, but I do have to say that 3P, our delivery team, is perhaps the worst I have ever encountered. I cannot tell you how many irate phone calls i have taken concerning what they have done while delivering appliances to customers homes.

To Lowe's corporate, YOU need to bring back the in-store, care about the customer, know what you are doing delivery teams we USED to have!! Half the time, these 3P delivery guys cannot even speak english! Come on! Sadly, this type of delivery "service" is now pervasive across the board, be it us, Home Depot, Sears, etc.

They are all more or less "contracting out" their delivery services to these third party delivery companies all to save a buck. I wish I had the answer, but being nothing but a specialist within Lowe's, my voice is one that is not heard @ the corporate level.

#139606 Review #139606 is a subjective opinion of poster.
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Lowes review in Reston, Virginia: 2 failed water heaters

2 failed water heaters and I was told to take them apart and figure out what was wrong with them. Then I should disconnect them and bring them back. Who supposed to pay for the plumber to connect and disconnect each time. Whirlpool was so rude, they went as far as hanging up on me and said it was my problem. At no time was I rude or unreasonable. Lowes said it was out of their hands. Deal with Whirlpool. This goes back and forth and I'm out the time and the money for the plumber visits. Let alone the number of trips to return the hotwater heaters.
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