State: Virginia Clear all filters (142 of 4784 reviews match)
filters
State:
City:
Show
Product:
Show
NOTE: DURING THE TIME FRAME BELOW WE SPOKE WITH THREE APPLIANCE DEPARTMENT EMPLOYEES, TWO LOWE’S MANAGERS AND ALSO THE MANAGER OF THE APPLIANCE DEPARTMENT:...
View full review
1 comment
Anonymous
#1584286

You would have probably had the same problem anywhere you went. Cooktops aren't the fastest selling appliance and are usually ordered from the manufacturer.

If they are in stock in the manufacturers warehouse you will have delivery within two weeks. The manufacturers are extremely poor about letting stores know if they are out of stock, The store knows when the truck shows up and the appliance is backordered. If it is backordered they have to wait for more to be manufactured. If you are looking at one of the big Korean manufacturers you have to add another 3-4 weeks for it to get to the US on a boat and another week to get from their docks to the warehouse.

Until it finally arrives on the truck the store has little way of knowing exactly when it will arrive.

It's just as frustrating for the salespeople having to listen to customers complain as it is for the customers. If you need an appliance in a timely manner only purchase items that are in stock at the store.

Review
#1383102 Review #1383102 is a subjective opinion of poster.
Reason of review
Order processing issue

NEVER to contract LOWES for door installation

1.0
Details
This is the Chantilly Door Instalation. They lied about measurement date and then I went to make the purchase since I previously told the store that already had the measurements. They did the actually measurements three weeks after and a month has passed. They never call even to schedule the installation date. For the simplest door instalation project, it may take you two months or longer to compete. That is just mind blowing!
View full review
Review
#1378826 Review #1378826 is a subjective opinion of poster.
Reason of review
Order processing issue
4.5
Details
Was riding into the store parking lot today and there were about 6 manager type employees walking right down the middle of the road in the parking lot like no one else mattered. I was on my motorcycle on my side of the road and no body moved!. they just kept walkin!....
View full review
2 comments
Anonymous
#1573967

Most big retailers are this way unfortunately. Walmart is the worst.

I've had mornings when i couldn't get in the door because employees coming to work were walking so slow and blocking the entire door way. It has to do with the mindset of the majority of retail employees that they are entitled to a job and the paycheck that comes with it.

They don't give a {{redacted}}*** for the customers. Unfortunately this will continue as long as millions of people flock to them every day.

View more comments
Review
#1372478 Review #1372478 is a subjective opinion of poster.
Pros
  • There were a lot of employees standing around
Cons
  • Tend not to have what i need
Reason of review
managers/ employees walking down the middle of the road!
Preferred solution
Let the company propose a solution
Tags
  • management
  • Isolated Incident
3.4
Details
Cause your stores in my area 40218 have no one to help me with an ice maker convection. There for I would have to ride there amaybe waste my time if you can not help me. I could take my business elsewhere but that to is a ways away so I could be wasting my time there...
View full review
4 comments
Anonymous
#1577022

Your post makes absolutely no sense whatsoever. Who was wonderful on "custome device"?

Who answered your "questionbright away"? Seems like you might want to take a little time and read your complaints before you post them to see if they make sense.

View more comments
Review
#1355631 Review #1355631 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
1. On September 6, I purchased five fans online: Order #35827619 and Order #355826926. 2.I received confirmation that provided the order details (purchase date, time, etc.). 3.At approximately, 9:30pm, I went to Lowes of Alexandria (6750 Richmond Highway . Alexandria,...
View full review
1 comment
Anonymous
#1562861

I'm guessing English is not your first language. I can't say whether Tracy is right or wrong in this but there is always two sides to every story. Perhaps she couldn't understand what you wanted or perhaps she really is a *** Without the other side of the story, we'll never know for sure.

Review
#1349552 Review #1349552 is a subjective opinion of poster.
Cons
  • Rude customer service representative tracey
Reason of review
Poor customer service
Preferred solution
Tracey should not be allowed to attach customers with rudeness until she is coached, retrained, mentored, etc. for customers making purchases does help in keeping her employed!

Lowes in Richmond, Virginia - Degenerate installer

2.7
Details
The installer has missed every deadline that Lowes has set for him called and said he was coming never. showed up it’s been a month I still have no door which I paid for and no installation which I’ve already paid for
View full review
Review
#1318448 Review #1318448 is a subjective opinion of poster.
Reason of review
Order processing issue
1.4
Details
Poor quality installation. Contractor came twice to resolve but they don't have the expertise. They also told me they do not provide painting services..
View full review
3 comments
Anonymous
#1528291

You paid for a window installation. You got it.

You did not pay for a paint job. Paint your own house.

View more comments
Review
#1309217 Review #1309217 is a subjective opinion of poster.
Reason of review
Bad quality
I bought a pressure washer from Lowes in Farmville and it broke. Called the store and was informed if I didn't purchase an extended warranty that there was no warranty that is *** will never happen again hurry and come in Home Depot Lowes sucks here in Farmville plus...
View full review
1 comment
Anonymous
#1522573

You fail to say how long ago you purchased the pressure washer. If the manufacturers warranty period has passed and you didn't buy a service plan, they are correct, there is no warranty.

No different than any other product you buy. Other stores would tell you the same thing.

Keep in mind that stores are not responsible for warranties anyway, the manufacturer is. If it is still within the manufacturer's warranty period, contact the manufacturer.

Review
#1307616 Review #1307616 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$400
Preferred solution
i want another pressure washer
Tags
  • Pressure Washer

Xpo delivery service for lowes sucks

1.0
Details
Ordered a fridge and was suppose to be delivered today. Waited around all day for them. Xpo called and kept pushing the delivery back and finally a no show. I called xpo and they said they could not get ahold of the driver . Finally recieved a call at 7 pm and they rescheduled for tomarrow and would not give me a time . Recieved robo call from xpo and the time is 330 to 530 . Not acceptable !!!!!!!!!!!!!!!!. Lowes is loosing a customer
View full review
Review
#1303913 Review #1303913 is a subjective opinion of poster.
Reason of review
Bad quality
It was an overall terrible experience from the financing being through a " HIGH RISK" lender and the credit monitoring people notifying me my credit score dropped 60 points to the installation being the most up professional company I have ever encountered, Blueridge...
View full review
1 comment
Anonymous
#1511691

Your comment is chock full of spelling errors and is too long to read in its entirety.

Review
#1294446 Review #1294446 is a subjective opinion of poster.
Cons
  • Poor or nonexistent customer service clerk beyond disrespectful
  • Employees lack of knowledge and lethargic approah
  • Disinterest on the part of lowes employees
Reason of review
Bad quality