State: Virginia City: Richmond Clear all filters (13 of 4915 reviews match)
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Lowes review in Richmond, Virginia: Scared employe customer threatend to shoot up store but corp wont allow to call cops

lowes corp refused to allow a cashier to call cops when a customer promised to come and shoot up store in richmmond va on aug 27 2019. who is gona protect us and why they allowed to do this if we call they promis to fire us.
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Review
#1638250 Review #1638250 is a subjective opinion of poster.

Lowes review in Richmond, Virginia: Bait and Switch

2.8
Details
Went to Lowe's to get a Microwave. Appliance guys said it was 12 month interest deferred but he did not check me out. Had to go to the Customer Service, checked out there and asked for the terms the other guy told me. This guys said ok, put on my Lowe's cc but when checked with the CC company, it was not interest deferred. The fraudulent thing was they had the nerve to said it was 12 month interest deferred at the time of purchase and said it did not show on the receipt but it would on my account and turned around and denied it afterward... they really suck now. They would do whatever to get the sale and will not stand behind what they said. Avoid!!
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Review
#1615740 Review #1615740 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Honor what they said.. get me the financing terms

Lowes review in Richmond, Virginia: Extremely Disappointed

I am very disappointed in Lowe's. We went there to see about getting our kitchen remodeled. What started as a small thing ended up being $30,000 plus. It was suppose to be done in two weeks. Our project was started December 3, 2018 and is yet to be completed. We had to go to the store ourselves and pick up most of the supplies. We bought what they said was top of the line cabinets. Four doors had to be replaced as they came with flaws. Then the contractor was careless and did damage to cabinets, etc. He was confronted and lied that he didn't do it. and wait for his convenience between his private jobs. We finally have all the supplies and now have to wait for the contractor to come and finish. Along with that we have to take off work to meet him there. We have complained to the managers several times and they say they will look into it and get back to us and nothing happens. If we ever get our kitchen finished, I will not go back to Lowe's for anything.
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1 comment
Machele
#1669395

Those who go to any one of the big box stores like Lowe's for a remodeling project and allow a subcontractor hired by the store to do the work can often be rudely surprised at the problems encountered and the quality of the work itself as in your case. While 4 cabinet doors not being acceptable is not really unusual---the fault of the cabinet maker---the problems you experienced with the guy Lowe's used for the installation is more often than not a real problem.

I guess, now you know what not to do for the future. The best way to get this kind of work done is to hire, on your own a small contractor not affiliated with a big box store who will work with you on designing what you want done and then helping you pick out the cabinets, etc. from places he has dealt with and knows best. To find a good contractor is the trick and for this you need to talk to everyone you can or know for a recommendation.

Looking on the internet for someone is a hit and miss prospect and could end up even worse than having Lowe's, etc. do the project. Never trust reviews or recommendations from any site on the internet, period. Talk to people who have had similar projects done in the past for people who can and will do quality work.

They are out there, the trick is to find them.

Good luck. As for your current problem with Lowe's, I hope you haven't paid them in total for the project but held back monies until completion, etc.

Review
#1508126 Review #1508126 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Poor customer service

Lowes review in Richmond, Virginia: Flooring Debacle

1.0
Details
Lowe's installed 900 sqft of hardwood flooring only to have it almost immediately start squeaking and moving. After months of conversations (mostly ignored), Lowe's/Pro Services sent multiple reps to our house and each one had a different take on the problem (glad I have it all recorded). Regrettably, Lowe's has now determined that they are not at fault (installation) and are offering NO resolution - they have taken the position that it is an environmental issue which is contrary to their own assessments and two independent flooring contractors (both with over 40+ years of flooring experience). AVOID Lowe's/Pro Services for ANY installations, their Pro Services Division lacks integrity and honesty. I had their rep (Casey) on site the week of 11/26/18 and he told me face to face that they were going to offer compensation and agreed that I should have third party contractors review the problem....then he submitted his "finding report" as an environmental issue......Shameful. This issue is FAR from over.
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Review
#1417538 Review #1417538 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Cons
  • All aspects of lowes pro services
Reason of review
Warranty issue
Loss
$10000
Preferred solution
Remove and Replace with expert installer / full compensation

Lowes review in Richmond, Virginia: No help at store location. Could not find anyone in store

3.4
Details
Cause your stores in my area 40218 have no one to help me with an ice maker convection. There for I would have to ride there amaybe waste my time if you can not help me. I could take my business elsewhere but that to is a ways away so I could be wasting my time there also. But on the custome device they were wonderful. Answered my guestionbright away. You need that kind of customer service in the stores
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4 comments
Anonymous
#1577022

Your post makes absolutely no sense whatsoever. Who was wonderful on "custome device"?

Who answered your "questionbright away"? Seems like you might want to take a little time and read your complaints before you post them to see if they make sense.

Anonymous
#1576979

Do you mean ice maker conversion?

Anonymous
#1576655

lowes is not affiliated with this site. they aren't going to answer you here.

Anonymous
#1560547

What on earth is an ice maker convection? No wonder you couldn't find anyone to help you with it.

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Review
#1355631 Review #1355631 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes review in Richmond, Virginia: Degenerate installer

2.7
Details
The installer has missed every deadline that Lowes has set for him called and said he was coming never. showed up it’s been a month I still have no door which I paid for and no installation which I’ve already paid for
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Review
#1318448 Review #1318448 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Order processing issue

Resolved: Lowes review in Richmond, Virginia: WHO KNOWS WERE THE ORDER IS OR WHAT THE HECK IS GOING ON??

3.5
Details

Update by user Jul 21, 2017

After repeated calls and emails. I finally got a call that the frig was on its way to my house.

But after I was told 3-4 different things. As big as a company this is you'd think they'd have a better system to know what going on with orders anytime along the process!

Original review posted by user Jul 19, 2017

I placed an order07/18/2017 Order #: 337343699 Invoice #: Order Total: $898.31 by calling and the rep was very pleasant. and she informed me that I would be receiving a call later that eve last night and I did not. the reason why I purchased this frig not just the price but my current is not working correctly and I needed the new one as to not loose all my food. So, I sit here on indefinite hold while the rep I called is doing who knows what?? this is really poor customer service. and I've spent plenty of money with your company. This really *** me off to no end!. That I'm told one thing and then I do not get what I was told. A VERY UNHAPPY CUSTOMER THEN I RECEIVED THIS FROM THEIR CUSTOMER CARE: Greetings David, I appreciate your email regarding the delivery status of order number 337343699. I apologize for any inconvenience. I checked my records and they say your order was delivered today. If you believe there to be any discrepancy, please let me know and I will do whatever possible to help resolve your order status. Optionally, I invite you to contact the store fulfilling the order at (804) 226-5440. They are there to help as well. If at any time you would like to call the Lowe's Corporate Customer Care/Sales Team, their phone number is 800-445-6937. They are available for help at your convenience, Monday - Saturday, 8:00 a.m. - 10:00 p.m. and Sunday, 8:00 a.m. - 9:00 p.m. (EST). I truly value you as our customer and sincerely appreciate you choosing Lowe's for your home improvement needs. If for any reason you require further assistance, please feel free to let me know by replying to this email and I will respond at the earliest possibility. Best regards, Mark O. Lowes Customer Care I wouldn't be contacting them if I had the product looking where it is now would I! Come on now REALLY!!WTF!!
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2 comments
Anonymous
#1380060

I can help . Avoid buying from Lowes. The delivery people are hideous.

Anonymous
#1353191

You ordered this unit online.

Online orders are not always up to date with inventory, and many times sell the display as valid inventory.

Which most people don't like.

There are literally 0 comments in your order. So I dont know how to further help you.

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Resolved
Review
#1076513 Review #1076513 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Variety and quality of plants
  • Staff
  • Cashier very nice and friendly
Cons
  • Delivery prblems
Reason of review
Problem with delivery
Loss
$898
Preferred solution
Deliver product or service ordered
Tags
  • Refrigerator Delivery Lowes

Lowes review in Richmond, Virginia: Broken promises

2.8
Details
Sat I ordered a Bosch dishwasher from Lowe's with a promised delivery date of 11/28. I was told the install team would call today--11/14. When they didn't, I called them and was told they could not call until the dishwasher was delivered--on or after 11/28. Since it will probably take a week to set up, this means no dishwasher until 12/? I was told twice in the process that delivery would be 11/28--so I was lied to twice. Lousy customer service. Don't read the rest, am adding it only because this foolish site requires at least 100 words. words. words. words
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Review
#954936 Review #954936 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • That they are close
Cons
  • Broken promises--leaving me without a dishwasher
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • Broken Promise

Company Policies Review

There's something very dodgy going on in Lowes (va stores) right now re: staff being fired for no apparent reason..watch this space
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Review
#562514 Review #562514 is a subjective opinion of poster.

Contact Lowes Customer Service

Website:
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes Contracts with A&E for warranty service. Appointments never kept and problem not resolved.

Our refrigerator is under warranty. The ice maker stopped making ice in both the upper and lower unit. We called Lowes and they have us the number for A&E. When we called they said the next available date was 8 days away on a Wednesday. We took that appointment and made it for 12 - 5. The day before the appointment we relieved an automated message to reschedule. When we called they said the next available was...8 days. I asked for a supervisor. They said they would escalate. We were given an appointment for that Friday 8 - 12. At noon I called. They said the guy called in sick and we had to reschedule...for 8 days. Then I received a call the next week that they are coming...onWednesday. When the repair guy came, he seemed confused and spent a lot of time on the phone. After two hours he told me that he had to order a part which would be slivered to me. Then he scheduled me for ...next available...7 days. The parts promptly arrived. The next repair guy come out as scheduled. He too seemed confused and indicated this was the first time he worked on this model. He spent a while on the phone and determined that the first guy ordered the wrong part. He ordered the NEW part, and scheduled me for...next available...8 days. The day before the appointment we received an automated message asking us to call and reschedule. When we called we were advised that the part was back ordered and they would call us when. The part was available. A few days later we received an automated message asking us to reschedule again. We called and were advised next available was...8 days. We advised that we were NOT going to take any more time off from work and asked for a SATUrDAY appointment. The lady on the phone said...you want an appointment on a weekend? Are you kidding?... Anyway, she DID make one for today. And advised us the part had been delivered to us. When we go home we called them to advise the part was NoT here. They said it was...we said it was not...you know how that goes. Anyway, they are now checking with UPS to find out where our parties s...and we still do not have our problem fixed. By the way, during the course of all this we did call the Lowes store. A very nice asst manager said she would follow up on this door us the day after our problem was supposed to be fixed...we did get a call front a call center asking about our service experience, we advised as above. They indicated they would personally check on the status of the part and get back to us...within 5 - 7 days. We have not heard back from the since. So much for follow through. We are now waiting for A&E to call us back and advise where the part is...with the expectation that they will then reschedule....next available....8 days.... What would YOU do at this point?
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1 comment
Anonymous
#833103

I think I would call Sears since A&E is owned by them.

Review
#478533 Review #478533 is a subjective opinion of poster.