(7 of 4788 reviews match)
Cerdit card account in good standing, and they close it WITHOUT my knowledge. When I called to find out they said it was because of a review of my credit history. No matter that my account was in good standing and I had ZERO issues on my account. They have now only...
NOTE: DURING THE TIME FRAME BELOW WE SPOKE WITH THREE APPLIANCE DEPARTMENT EMPLOYEES, TWO LOWE’S MANAGERS AND ALSO THE MANAGER OF THE APPLIANCE DEPARTMENT:...
Reason of review
Order processing issue
Lowes in Roanoke, Virginia - Customer service
Had to run around store looking for help, mentioned to sales associate that some items were not priced, his response was, we don't have time for that!
Reason of review
Poor customer service
Lowes in Roanoke, Virginia - ChoiceDek Project Taking over 6 Months to Complete
Update by user Jan 28, 2013
Correction: The contract was signed at the end of June 2012 and not July 2012.
Original review posted by user Dec 28, 2012At the end of July 2012, I signed a contract with Lowe's to build a 16'x16' deck onto my house to replace an existing deck which was falling apart. In the contract it stated work was to begin in approximately three to four weeks. It actually began the day after Labor Day about eight weeks after I signed the contract. With a combination of wrong and/or damage parts, my deck is still not full complete as of 12/28/12. I was told the replacement parts for the replacement parts (which were damaged) would be here on Jan. 3rd. I will never do business with Lowe's again after this. I'm paying off my account with them and closing it. In all my years of hiring contractors, I have never been *** around by anyone as I have been by Lowe's in Bonsack, Virginia. Avoid them at all costs.
Lowes in Roanoke, Virginia - Incompetence abound
I recently went into a Lowe's here in town. It took me 20 minutes to find someone in the lawn and garden section to get a simple spark plug. In addition to that, when I finally got it, I went to check out, the store had 3 lines open, with 15 people waiting at 1. The other two had people talking and arguing about what they were and were not going to do to get things ordered. The second line had a 'manager' trying to work the computer system to even find the item that the customers were trying to buy. After 1 HOUR and 2 line changes I finally just pushed the basket away and left. These stores have no people, no competence, and no caring about their customers whatsoever.
Lowes in Roanoke, Virginia - Lowe's laminate countertop order wrong in every way
We ordered laminate countertops from Lowe's Home Improvement of Christiansburg and when the came in everything was wrong. Several measurements were off. Some of the backsplashes were not at a 180 degree angle, one backsplash was missing, and some were warped. One the second order of the one without the backsplash, it came in again WITHOUT a backsplash. My husband agreed to accept 5 of the 6 pieces with a discount, but wishes he hadn't since they don't fit together at the seam evenly. After my husband drove out to pick up the reorder and found it wrong, he asked that Lowe's deliver it free, and they accepted. However, we wish that we had never done business with the incompetant people providing these countertops. Apparently Lowe's puts in the order, one company makes the countertops, and one cuts them. This obviously makes many errors along the way from all parties.
As a long time lowes customer,I am pissed off at the way Lowes has cut my credit limit from 2500 to 990 an then last week cut to 490.I have never been late or missed a payment in 16 years Ive had my card.SO WHAT UP LOWES YOU DONT NEED MY MONEY.I always paid above my...
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