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Lowes review in Roanoke, Virginia: Poor customer relations

Cerdit card account in good standing, and they close it WITHOUT my knowledge. When I called to find out they said it was because of a review of my credit history. No matter that my account was in good standing and I had ZERO issues on my account. They have now only hurt my credit even more, and for someone trying to rebuild and restructure, that hurts. Poor business. Never will I ever shop at Lowes again.
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3 comments
Anonymous
#1667092

I worked for Lowes for 7 years and know that at times the credit card company would close accounts that hadn't been used for some time. They said it was to help dormant accounts from being used without the owner's knowledge. I don't know if that is true, but perhaps it might be?

Anonymous
#1664593

Why are you complaining about Lowes? You do not have a credit account with Lowes.

Your account is with an independent credit company. My guess is that you didn't bother reading the fine print on the application when you opened the account. The fine print includes the fact that they may from time to time check your credit rating and adjust your credit limits accordingly. If your rating goes up they will increase your limits if it goes down they may decrease you limits or even close your account.

Issuing credit is a business that takes into account the risk of lending you money and how likely you are to pay it back. If you have fallen behind on other loans or the amount you have borrowed elsewhere has jumped and your income hasn't they may feel it is too risky to lend you more.

How likely are you to lend money to someone who may not be able to pay you back? It isn't their fault you got into a situation where your ratings dropped.

Anonymous
#1664607
@Anonymous

Sounds like someone exactly as you describe, can’t or won’t read - probably doesn’t earn enough to justify anyone giving them credit in the first place and now they’ve realized their mistake and the OP is upset and misguidedly targeting Lowe’s - well at least they learned to read the letter that was sent when the account was closed, too bad they didn’t read who actually sent the letter

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Review
#1499172 Review #1499172 is a subjective opinion of poster.
Product
Lowes Credit Card

Lowes review in Roanoke, Virginia: TOOK TWO (2) MONTHS TO RECEIVE STOVE COOKTOP

NOTE: DURING THE TIME FRAME BELOW WE SPOKE WITH THREE APPLIANCE DEPARTMENT EMPLOYEES, TWO LOWE’S MANAGERS AND ALSO THE MANAGER OF THE APPLIANCE DEPARTMENT: ________________________________________________________________________________________________________________________ WE ORDERED A STOVE COOKTOP AT LOWE'S IN SALEM, VA ON AUGUST 31ST AND WE FINALLY RECEIVED IT IN OUR HOME ON OCTOBER 15TH. IT WAS SUPPOSE TO ARRIVE WITHIN TWO WEEKS AND IT ENDED UP TAKING EIGHT WEEKS TO ARRIVE AT THE LOWE'S STORE IN SALEM, VA. AFTER WAITING FOR EIGHT (8) WEEKS WE FINALLY RECEIVED IT IN OUR HOME. WE PAID FOR INSTALLATION AND LOWE'S DROPPED IT OFF AT OUR HOME AND SAID SOMEONE WILL CALL YOU TO INSTALL IT. I DO HAVE TO SAY A VERY NICE GUY CAME THE NEXT MORNING (HE WAS CONTRACTED OUT BY LOWE'S) AND INSTALLED OUR COOKTOP. WE HAVE BEEN A FAITHFUL CUSTOMER OF LOWE'S FOR 30+ YEARS, BUT WE WILL NEVER SHOP AT LOWE'S AGAIN. WE WILL TAKE OUR BUSINESS ELSEWHERE AND I'M SURE GET OUR MERCHANDISE IN A TIMELY MANNER.
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1 comment
Anonymous
#1584286

You would have probably had the same problem anywhere you went. Cooktops aren't the fastest selling appliance and are usually ordered from the manufacturer.

If they are in stock in the manufacturers warehouse you will have delivery within two weeks. The manufacturers are extremely poor about letting stores know if they are out of stock, The store knows when the truck shows up and the appliance is backordered. If it is backordered they have to wait for more to be manufactured. If you are looking at one of the big Korean manufacturers you have to add another 3-4 weeks for it to get to the US on a boat and another week to get from their docks to the warehouse.

Until it finally arrives on the truck the store has little way of knowing exactly when it will arrive.

It's just as frustrating for the salespeople having to listen to customers complain as it is for the customers. If you need an appliance in a timely manner only purchase items that are in stock at the store.

Review
#1383102 Review #1383102 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue

Lowes review in Roanoke, Virginia: Customer service

2.7
Details
Had to run around store looking for help, mentioned to sales associate that some items were not priced, his response was, we don't have time for that!
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Review
#1065841 Review #1065841 is a subjective opinion of poster.
Service
Lowes Sales Representative
Reason of review
Poor customer service

Lowes review in Roanoke, Virginia: ChoiceDek Project Taking over 6 Months to Complete

Update by user Jan 28, 2013

Correction: The contract was signed at the end of June 2012 and not July 2012.

Original review posted by user Dec 28, 2012

At the end of July 2012, I signed a contract with Lowe's to build a 16'x16' deck onto my house to replace an existing deck which was falling apart. In the contract it stated work was to begin in approximately three to four weeks. It actually began the day after Labor Day about eight weeks after I signed the contract. With a combination of wrong and/or damage parts, my deck is still not full complete as of 12/28/12. I was told the replacement parts for the replacement parts (which were damaged) would be here on Jan. 3rd. I will never do business with Lowe's again after this. I'm paying off my account with them and closing it. In all my years of hiring contractors, I have never been *** around by anyone as I have been by Lowe's in Bonsack, Virginia. Avoid them at all costs.
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Review
#370959 Review #370959 is a subjective opinion of poster.
Service
Lowes Replacement
Loss
$9800
Tags
  • replacement parts

Lowes review in Roanoke, Virginia: Incompetence abound

I recently went into a Lowe's here in town. It took me 20 minutes to find someone in the lawn and garden section to get a simple spark plug. In addition to that, when I finally got it, I went to check out, the store had 3 lines open, with 15 people waiting at 1. The other two had people talking and arguing about what they were and were not going to do to get things ordered. The second line had a 'manager' trying to work the computer system to even find the item that the customers were trying to buy. After 1 HOUR and 2 line changes I finally just pushed the basket away and left. These stores have no people, no competence, and no caring about their customers whatsoever.
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1 comment
Anonymous
#324743

OK, I got a look at the Lowe's antiquated computer system which employees struggle with since it Linux-based and Lowe's has ancient computers which leads me think that they don't spend money on technology. That isn't incompetence on the employee's part.

I may be assuming too much in asking if you are an analytical, competent shopper? When I go to the store, I go when traffic is low. If you went on a bright sunshiney Saturday, it was probably packed and you aren't royalty, so get in line. As for the computers, you need to complain to the higher-ups, because the employees can not help that they are given a Yugo and then told to break the speed record for you in it.

If you were considering these factors and solutions to them, you might have a better shopping experience in the future. Think outside of yourself.

Review
#246812 Review #246812 is a subjective opinion of poster.

Lowes review in Roanoke, Virginia: Lowe's laminate countertop order wrong in every way

We ordered laminate countertops from Lowe's Home Improvement of Christiansburg and when the came in everything was wrong. Several measurements were off. Some of the backsplashes were not at a 180 degree angle, one backsplash was missing, and some were warped. One the second order of the one without the backsplash, it came in again WITHOUT a backsplash. My husband agreed to accept 5 of the 6 pieces with a discount, but wishes he hadn't since they don't fit together at the seam evenly. After my husband drove out to pick up the reorder and found it wrong, he asked that Lowe's deliver it free, and they accepted. However, we wish that we had never done business with the incompetant people providing these countertops. Apparently Lowe's puts in the order, one company makes the countertops, and one cuts them. This obviously makes many errors along the way from all parties.
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Review
#205585 Review #205585 is a subjective opinion of poster.

LOWES credit card limits drop with no reason

As a long time lowes customer,I am pissed off at the way Lowes has cut my credit limit from 2500 to 990 an then last week cut to 490.I have never been late or missed a payment in 16 years Ive had my card.SO WHAT UP LOWES YOU DONT NEED MY MONEY.I always paid above my minimum payment but not any more. when it paid off Im taking my card to my local store an cut it up in front of the store an give it to the people at service desk an be sure everybody hears me when I say LOWES SUCKS
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6 comments
Anonymous
#77786

I have had my Lowes card for 25 years. The due date on our bill is the 10th and that is when I pay it.

When I went online to pay last month the due date had been changed to the 7th and they had charged me a late fee. I received a letter in the mail saying I was in default and they were raising my interest rate. The rate was outrageous as it was! I called and canceled the card.

Now they are reporting that as bad credit to the credit bureau. ALSO, I paid my bill online a day early this month and I just went and saw that they had charged me a late charge and had not applied the payment.

I have the confirmation e-mail, but it is ridiculous that I have to fight for Lowes to be fair after 25 years! Thanks Lowes...you're building something alright..a bad taste in people's mouths.

Anonymous
#60140

did me the same way, cut my credit limit down to what I owed. Had my card sent 1984 credit was $5000

Anonymous
#57972

Apparently your credit was slow

Anonymous
#57813

Bell76 it is called a "Lowe's Card". Yes it is actually a GE money bank card, but because Lowe's has put there name on it, it is a Lowe's card.

If Lowe's put there name on a card that gave all customers free computers with every sale, but it was really a card back by say Dell or Compaq Lowe's would be the hero because it is a Lowe's card. You have to take the marketing bad with the marketing good.

Anonymous
#55874

What you people dont understand is that Lowe's has nothing to do with it. It is the Ge Financing company that is responsible for this. You going in and cutting your card up in front of everyone just makes you look ***.

1 s
#55216

I unserstand your frustration. Lowes unexpectedly closed my account (with an $18 balance) in January.

They said it was because of negative reportings from Equifax. Untrue. I contacted Equifax, obtained a copy of my credit report and there is absolutely no negative reportings whatsoever. I am rebuilding a home for the third time in 4 years (from south LA, finished remodeling in 2005 3 months before Rita hit, flooded for Rita, flooded for Ike).

Each time I purchased the bulk of the materials from Lowes so one can only imagine how much was spent in their store.

Never had a late payment, always paid more than minimum payment required. I guess they are recession proof because they didn't need my money!!!

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Review
#146865 Review #146865 is a subjective opinion of poster.

Contact Lowes Customer Service

Website:
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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