State: Virginia City: Virginia Beach Clear all filters (12 of 4839 reviews match)
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Lowes in Virginia Beach, Virginia - Failed to provide professional warranty service

Lowes warranty service consist of 2 visits in 2 weeks ,2 calls, another 7 days for delivery of parts ,and another 5 to 7 days to install parts. total of 28 days to fix a front loader dryer purchased 9 months ago. this is the warranty service that LOWES is happy to sale to you @ $139.00 .. MY ADVISE dont buy appliances from LOWES if they cant honor the warranty the proffessional way. you will be better off having your LOCAL appliance repairman fix it in 2 days then to have lowes' fix it within 30 days. save your money.dont buy your appliances at lowes,and surely dont pay for the warranty or extend it. go to a proffessional appliance store.
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1 comment
Anonymous
#174109

Wait a minute....if it was purchases 9 months ago it's still covered on the manufactor warranty. Not the EPP.

Your local guy can fix it then.

He will then charge the call to the vendor. Sorry for the inconvience.

Review
#193187 Review #193187 is a subjective opinion of poster.
I'm extremely pissed with the Customer Service and over all service of Lowes in Newport News VA on Jefferson Ave. On 8 Nov I ordered a new door. At the time I paid for it on the 8th their was a Veterans Day Sale of 10% off. As a Vet I wasn't given the discount....
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2 comments
Anonymous
#10627

First of all...how was the store manager on vacation from Nov 8th to Dec 21st???? Not even the CEO gets that much vacation time, and employees are never allowed to take that much time in a row off.

#2...Promotions such as the veterans day promotion do not usually apply to special orders, and state so inside the advertisement and on tv ads.

#3...That first door that was supposedly "resold" was not yours anymore because you refunded your original order willingly. So...the order it was associated with was dead, and could EASILY be mistaken and resold you *** ***.

#4...the previous commenter was right...it is because of people like you that our economy sucks. People like you who want everything for nothing cause retailers to jack up their prices which screw the rest of us out of good deals.

"WAAAAAAAAAAAAAAAAAAAH"

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#110456 Review #110456 is a subjective opinion of poster.