Does Lowe's care?
Store manager and department manager hide in the back while employees are left to shrug their shoulders and say wow that's really bad service but we can't think of offering a solution.
So seven weeks (October 19th 2014)ago my wife paid in full for a new LG washer and gas dryer. She was promised a shipment was on its way and to expect delivery is 10 days.
We have dropped by the store and called a few times.... "it's on its way" we are told..ok well it's been seven weeks now and no apology no new information no discount!
Wow this can't be right lowe's is supposed to be a trustworthy company. Or is it?
News flash.. Today we are told ..your order may or may not be at the Brantford Ontario store Jan 28th 2015... (15 weeks total ..maybe)
take it or leave but don't complain because not even the store manager will make the time needed to say "sorry for the massive inconvenience"
Question: Is Lowe's paying for all our dry cleaning or giving us free appliances?
I'll happily pay extra for an apology if anyone is listening.
Product or Service Mentioned: Lowes Delivery Service.
Reason of review: Poor customer service.
Monetary Loss: $2000.
Preferred solution: Full refund.
I didn't like: Attitude or customer service, Lack of response, Manager hides in back office.