I purchased a troy-bilt riding lawn mower last July (2012) for about $1200. Since then, I've put less than 20 hours of use on this machine; from the time it was purchased until winter (JAN 2013).
We changed the oil prior to storing the mower for the winter months. After about three months of non-use other than bi-weekly starts to keep the fluids circulated we used the mower for about three hours over the last two months. Five days ago while mowing the grass, the mower suddenly stopped. After re-starting and releasing the brake the mower stopped again.
I researched the problem and determined that the issue was related to a faulty or disconnected "safety" switch. Upon calling the Lowes service line (1-888-77LOWES) I was informed that my so called warranty did cover this issue and I would have to pay Lowes a pickup and delivery fee and have to wait 7-10 work days after Lowes shipped off the mower for repairs, for a part that shouldn't have malfunctioned in the first place. After paying over a thousand dollars shouldn't I have a reasonable expectation of quality? Considering the hours that I've put on the mower, am I not still in the break in period?
Ironically, the last thing I would expect to happen is the mower BREAK during this time. Not very funny! And to add insult to injury Lowes expects me to pay to have the mower picked up and dropped off and to wait at least two more weeks if I want cut my grass. Isn't that why I gave Lowes well over a THOUSAND dollars in the first place?
My family has been loyal customers of LOWES for well over twenty years but not after this. Our money will be better spent patronizing businesses that sell quality parts and services and stand behind the equipment they sell. Unfortunately, LOWES doesn't believe in this philosophy.
I will have a local dealer pick up, service/repair, and drop off this defective mower and pay fifty dollars for this to be done in 48 hours. But, I will never spend another penny at Lowes!
Product or Service Mentioned: Lowes Delivery Service.
Monetary Loss: $100.