Not resolved

on sept 8th the va hospital brought a lawn tractor to the store located on peachtree industral blvd in chamblee for repair. our shop was called on the 22nd and told the the lawn tractor was ready.

upon going to the store on the 23rd we were informed by the manager that the item was still waiting on corp. to authorized the work to be done. we find this totally unacceptable.

the lawn tractor is essential to the hospital being able to provide our veterans with peace of mind upon coming to receive service. I'm sure some of your employees are veterans and would be upset if they knew that lowes does not share their views that the men and women who have put their lives on the line does not take to maintaining of their hospital s equipment a priority.

Product or Service Mentioned: Lowes Warranty.

Monetary Loss: $1600.

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