2194 NJ-35, Holmdel, NJ 07733, USA
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Product or Service Quality
Value for money

I bought a lawnmower (Invoice #09470) at Lowe's, Holmdel, NJ on 8/16 and it would not start on 4/17 with loose wire coils. I called Lowe's on Friday morning and they agreed to pick up lawnmower.

I have a medical condition and could not bring lawnmower to store. I waited all day on Friday (missed chiropractor appointment) with no call or truck. I called Friday night to Lowe's Delivery Department (Kevin) who stated that I was on the manifest and the lawnmower would definitely be picked up on Saturday. I waited all day on Saturday with no call or truck.

I am done shopping at Lowe's.

The employees at Lowe's seem to be bothered when you call them and ask questions. Disgruntled, JChopyk

Product or Service Mentioned: Lowes Lawn Mower Warranty.

Reason of review: Warranty issue.

Monetary Loss: $255.

Preferred solution: Let the company propose a solution.

Lowes Cons: Warranty service bad.

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If you have a medical condition that doesn't allow you to return the mower, how can you use the mower? Just like the people that claim to have bad backs having a hard time finding someone to load their products but will have to unload them and use them when they get home.


What did they say when you called?