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We purchase a Samsung washer and dryer from Lowes in Lakeland, Florida. We also purchased a five year warranty on each item.

The washer begin acting quirky after a year, then dryer went out completely several months later. The tech came out 12/01/17 to service dryer unit. I assume the necessary parts was ordered. It is now 12/27/17 and the dryer is still broken.

Telephone Lowes warranty service three times with the latest call on 12/27/17. Lowes state that there is nothing they can do to resolve issue. We have been going to laundry mat and have spent approximately $80.00 dollars in coin. The warranty purchase was a waste of money.

We are disappointed and no longer have faith in Lowes ability to provide service after the purchase. Dana

Reason of review: Poor customer service.

Monetary Loss: $600.

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Anonymous
#1410430

You don't say what the issue is. Is the part backordered from the manufacturer?

If so, what do you expect them to do? They don't make the parts and need to wait till the manufacturer has them back in stock.

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