We purchase a Samsung washer and dryer from Lowes in Lakeland, Florida. We also purchased a five year warranty on each item.
The washer begin acting quirky after a year, then dryer went out completely several months later. The tech came out 12/01/17 to service dryer unit. I assume the necessary parts was ordered. It is now 12/27/17 and the dryer is still broken.
Telephone Lowes warranty service three times with the latest call on 12/27/17. Lowes state that there is nothing they can do to resolve issue. We have been going to laundry mat and have spent approximately $80.00 dollars in coin. The warranty purchase was a waste of money.
We are disappointed and no longer have faith in Lowes ability to provide service after the purchase. Dana
Reason of review: Poor customer service.
Monetary Loss: $600.